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Member Engagement and Event Planner
2 weeks ago
Position Overview:
The National Payroll Institute ("Institute") has an exciting opportunity for a Member Engagement and Event Planner (Bilingual) in our Events Management department. This position focuses on supporting the team in delivering exceptional member experiences by organizing events and programs that provide tangible value to members. This requires the thoughtful and creative curation of unique activations that align with the Institute's strategic plan.
The Member Engagement and Event Planner (Bilingual) is also responsible for ensuring that the relationship between the Institute and volunteers remains a priority. This includes planning and executing annual strategies for volunteer engagement, which may consist of initiatives, volunteer-led events, and cross-departmental collaboration on volunteer communications.
What you will be doing:
Event Planning, Management and Execution
The Bilingual Member Engagement and Event Planner will collaborate with the Team Lead, Member Engagement and Conference Producer ("Team Lead") to ensure the efficient and effective delivery of events, including signature events.
o Support the development and implementation of signature event strategies
o Responsible for in-person event planning and administration, including the negotiation of contracts and liaison with key vendors, project critical paths and checklists, and "on-the-ground" event delivery
o Identify opportunities for innovations leading to increased member engagement through events
o Share best practices with Events Coordinators
o Ensure execution of signature events are run as effectively and efficiently as possible
o Identify cost savings options that do not affect the member experience at events
o Plan and oversee on-site logistics for events (set up, tear down, speaker/volunteer coordination etc.). During the event, lead registration efficiency, guest comfort, efficiency of the service staff, and address any issues that are identified
o Recommend and source creative venues and speakers to elevate the member experience and align to organizational priorities through events
o Manage the production of event-related sponsorship deliverables and recommend value-added opportunities within existing events to the Director of Corporate Development and Events Management
o Collaborate cross-organizationally with multiple internal stakeholders responsible for building content and ensure alignment and timelines are met
o Assess post-event evaluations, analysis and provide enhancement recommendations to the Team Lead
o Plan and execute in-person professional development sessions across the country
Volunteer Engagement
o Development of annual volunteer (branch and regional council) engagement plans (including measurement and reporting) for review/approval by Team Lead
o Collaborate with and support volunteers (branch and regional council) to execute the annual plan objectives
o Identification and recruitment of new branch and regional council members
o Attend regional branch and regional council meetings
o Ensure required volunteer administration processes and timelines are followed
o Coordinate volunteer support for events with the Volunteer Coordinator
o Actively engage with Volunteers and address any Volunteer concerns that may arise while escalating more critical issues to the management team for consideration
o Act as an Institute ambassador by actively promoting Institute products, volunteer opportunities and services at seminars, events
o Ensure all Institute event stakeholders are treated in a consistent, professional and equitable manner
o Collaborate with the Volunteer Coordinator to ensure members who volunteer have a positive experience
Consultative / Subject Matter Expertise
o Participate in intra-departmental and cross-departmental strategic brainstorming and assist with concept development by providing colleagues with essential data and insights.
o Provides consultation on customer experience optimization and best practices.
o Effectively presents insights and completed work to members of the management team
Financial
o Track budgets for events and manage invoice tracking to ensure all payments are completed in a timely manner and brings attention to any expense variances
o Report any financial tracking concerns to the Team Lead for resolution
Some of the qualifications and skills we are looking for include:
o Fluent in English and French
o Certified Meeting Planner (CMP) designation is an asset
o Post-secondary education – College diploma or Bachelors' degree in Event Management, Hospitality, or related experience
o Minimum of five (5) + years' experience in event management
o Demonstrated ability to coordinate in-person and on-line events successfully
o Volunteer management experience considered an asset
o Knowledge and experience of project management and, or event planning processes and procedures
o Intermediate knowledge of MS Office: (Excel, Word, PowerPoint, Outlook, CRM systems) social media, and online platforms
o Willingness to upgrade skills to be consistent with the position's requirements and career development opportunities
o Strong relationship management skills with internal or external stakeholders
o Demonstrates a strong sense of urgency
About the Institute:
For over 45 years, the National Payroll Institute has helped payroll professionals to enjoy long and rewarding careers, provided essential expertise to help businesses reduce risk and increase productivity, and worked alongside governments to shape legislation.
Today, over 40,000 payroll professionals have access to our myriad of benefits of membership — including career development, top-tier education offerings, networking events, forward-looking research, and access to critical compliance information.
The Institute has made it easier than ever for businesses to meet their payroll obligations and navigate' over 200 legislative requirements. By proactively working with federal and provincial governments, payroll professionals have benefited from legislative changes that have made payroll more streamlined and efficient.
The National Payroll Institute also supports Canada's 1.5 million employers and the entire payroll profession. Payroll is essential to the long-term health of every business, the financial wellness of workers and the strength of our economy — all of whom rely on our members to ensure timely and accurate annual payment of $1.02 trillion in wages and taxable benefits, and $345 billion in statutory remittances.
You will love being a part of our Team because:
· Competitive compensation packages that include a performance incentive based on your contribution and the Institute's results
· % company-paid Group Benefits and access to an Employee and Family Assistance (EFAP) Program/Services
· Group Registered Retirement Savings Plan (RRSP) with company match
· Continuing Education Reimbursement as part of our Professional Development program
· Office closure for the week of Christmas to New Year's
· Wellness Days to support mental health
· Hybrid work model and Flexible Work Hours Program available
· We offer a safe, friendly and supportive team environment
Core Working Days & Flexible Work Program
We're proud to support a flexible hybrid approach which gives everyone the best of both worlds. Employees are required to work in the office 3 days per week and 2 days from home. Our mandatory core working days in the office are Mondays and Wednesdays. Employees have the flexibility in choosing the start and end times of their workdays.
The National Payroll Institute is committed to diversity and employment equity and welcomes all applications from qualified individuals. The National Payroll Institute is an equal opportunity employer; as such, accommodation is available to applicants that may require it. Applicants requiring accommodation are encouraged to contact Laura Davey at at to discuss requirements.
We would like to thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.
