Client Support Agent

2 days ago

Burnaby, British Columbia, Canada Medfar Full time
Company Description

Founded in 2010 by two aeronautical engineers, MEDFAR Clinical Solutions developed the first web-based electronic medical record (EMR) in Quebec. MEDFAR continues to work hard to incorporate the latest technological innovations into MYLE in order to provide care teams and their patients with the tools they deserve.

Job Description

As a Customer Support Associate, you will support users of our software, Plexia and MYLE. Your contribution to the customer support team will have a direct and significant impact on the satisfaction of our customers. Reporting to the Director of Client Services, you will join a multidisciplinary team whose mandate is to help our clients when they encounter technical problems.

In addition, as part of our support team, you will learn the intricacies of MYLE and be equipped to grow within the company in any direction you choose. Whether your interest is in customer success, sales, product management, R&D or something else, many MEDFARians have grown up starting here and we want you to be the next

Main Responsibilities

  • Respond to technical calls and emails from software users.
  • Define, analyze and solve technical problems related to the software.
  • Support users in the use of software modules.
  • Advise and guide users in the operation and configuration of their electronic environment.
  • Participate in the development of technical documents to enrich the knowledge bank.
  • Document incident tickets and interventions in our tracking software.
  • Contribute to the functional evolution of the software.
  • Expertise and experience will be acquired and learned regarding technical Customer Support, EMR and medical clinic workflows.
  • Any other related tasks and daily office routines.
Qualifications

Contribute to our team with your strengths:

  • Fluent in English, both verbally and in writing;
  • Experience in client-facing roles, in support, call center, sales or similar roles.
  • Technology savvy, with the ability to learn and effectively use new technological tools;
  • Knowledge of the medical system in BC;
  • Willingness to work full-time;
  • Willing to prove themselves by being resourceful and finding solutions even when there is no clear path;
  • Be committed to continuous growth and learning;
  • Reside and have legal authorization to work in Canada.
Additional Information

What's in it for you?

At MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market. Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality, and client success guide our days. 

  • You decide where you do your best work (at home or at the office).
  • Shifts are scheduled between 7:00 am and 6:00 pm.
  • Permanent full-time position (40 hours per week) throughout the training period (2-3 months).
  • Generous group insurance coverage as of day 1 of employment.
  • Three weeks' vacation per year of employment
  • $1500 allocated to you for your professional development.
  • Dynamic and multicultural work environment.

Our Recruitment Process at MEDFAR:

Test - Virtual Screen with HR - Interview - Offer 

#LI-REMOTE

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