Customer Service Representative II

Pay Range: $18.32/hr. - $22.90/hr. | $38,109 - $47,636 annual compensation

Job Posting Closing on: Thursday, January 15, 2026

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Customer Service Representative job is available with the City of Fort Worth Code Compliance – Animal Care & Control Division.  Fort Worth Animal Care and Control is looking for a Customer Service Representative to represent the City of Fort Worth in a professional, courteous manner and provide quality client service to citizens, volunteers and staff at the animal shelter's front desk. This position requires learning a wide range of local and State ordinances, policies and procedures, the ability to respond to customer inquiries and to enter complete and accurate data into our computer system. Duties include intaking animals brought in by public; processing animal outcomes including pet adoptions and owner reclaims; receiving payments for fees/donations and balancing daily receipts; educating the public in person and on the phone on being a responsible pet owner; assisting with weekly vaccination clinics and offsite adoption events as necessary.

Minimum Qualifications:

• High school diploma/GED
• Two (2) years responsible customer service experience within the area of assignment
• Must pass Drug Screen, Physical

Preferred Qualifications: Microsoft Word, Excel and data entry experience preferred

• Extensive cash handling and public contact work experience preferred
• Bilingual skills (English/Spanish) are preferred
• Knowledge of PetPoint Software

The Customer Service Representative job responsibilities include:

• Provides a wide variety of general customer services in support of shelter operations
• Performs a variety of general clerical functions. Maintains and updates complex filing systems, processes forms, reports and inventory. Prepares general correspondence
• Performs calculations and monetary transactions
• Responds to customer inquiries and complaints in a timely and efficient manner via email, phone and face to face
• Resolves problems within area of assignment. Explain applicable policies and procedures
• Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City's Personnel Rules and Regulations

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work

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Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.