Partner Success Manager

Partner Success Manager

Toronto, ON (Hybrid)

About Deeded

We're Canada's leading digital real estate law platform, making property closings simple, transparent, and stress-free. We've built a network of mortgage brokers and realtors who trust us to deliver exceptional services for their clients—faster, clearer, and better than traditional firms.

We're growing fast across Ontario, and Alberta. And we need someone to own and grow our partner ecosystem.

The Role

This IS a high-volume partner success role
where you'll manage relationships with brokers and realtors who send us deals every month.

What you'll actually do:

Partner Success & Retention (60% of your time):

• Own a portfolio of partners (mortgage brokers, realtors)
• Build deep relationships through consistent touchpoints (weekly/monthly, not quarterly)
• Keep partners engaged and sending deals (your job is growth + retention)
• Handle service issues in real-time
• Problem-solve directly
• Grow wallet share from your assigned partners

Partner Education & Enablement (30% of your time):

• Onboard new partners (training on platform, process, best practices)
• Run partner education sessions (webinars, lunch-and-learns at brokerages)
• Create enablement resources (guides, FAQs, scripts for partners to use with clients)
• Coach partners on how to position Deeded to their clients
• Build partner community (events, case studies, success stories)

Strategic Partner Development (10% of your time):

• Identify and close brokerage-wide partnerships
• Upsell/expand existing relationships (volume commitments, exclusive arrangements)
• Partner with marketing on co-branded initiatives

This role requires:

• High responsiveness (same-day replies to partner texts/emails)
• White-glove service mindset
• Strong presentation skills (you'll be on stage/Zoom frequently)
• Consultative sales ability (relationship-based, not pushy)
• Comfort managing volume (150+ relationships, not 5)
• Scrappy problem-solving (figure it out, don't wait for a playbook)
• Hustle + grit (real estate doesn't sleep, deals happen evenings/weekends)

You're a Great Fit If You've:

Managed high-volume portfolios:

• accounts/clients/partners simultaneously
• High-touch, proactive engagement (not set-it-and-forget-it)
• Tracked retention, expansion, engagement metrics

Built relationships through service:

• Turned clients into advocates
• Gone above-and-beyond to solve problems
• Built trust over time (not transactional)

Enabled/educated partners or clients:

• Run training sessions, webinars, or workshops (10+ people)
• Created enablement content (guides, playbooks, resources)
• Comfortable presenting to groups (in-person and virtual)

Sold consultatively:

• Upsold/expanded existing accounts
• Closed partnerships through relationship-building (not cold pitching)
• Comfortable asking for the business

Owned outcomes (not escalated them):

• Rolled up your sleeves when things went sideways
• Figured it out without a perfect playbook
• Stayed on it until the problem was solved

Thrived in fast-paced environments:

• Comfortable with ambiguity and building as you go
• Hustle mentality, bias to action
• Metrics-driven but people-first

What You'll Get

Competitive Comp:

• Base + uncapped variable (OTE of $130K+)
• Benefits
• Stock Options

Growth:

• Fast-growing startup (scaling across Canada)
• Clear path to Senior PSM, Director of Partner Success
• Build and eventually lead a team

Impact:

• Shape our partner strategy as we scale
• Build the partner education program from the ground up
• Work directly with CEO and leadership team

Flexibility:

• Hybrid (2-3 days/week in Toronto office and partner sites)
• Flexible hours (real estate = some evenings/weekends, but you control your schedule)
• Generous vacation, health benefits, stock options