EOI - Customer Success Manager, Implementations

2 weeks ago

Vancouver, British Columbia, Canada CorePlan Full time

About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

The Role

We are opening expressions of interest for a detail-oriented Customer Success Manager, This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

Key responsibilities

  • Lead end-to-end presales and implementation projects from kick-off to go-live

  • Develop and execute detailed project plans tailored to each customer's needs

  • Configure the CorePlan platform to meet specific customer requirements

  • Conduct thorough data migration and validation processes

  • Design and deliver customised training programs for various user roles

  • Manage project timelines, milestones, and resources to ensure on-time, successful deployments

  • Collaborate virtually with our global team to address customer-specific needs

  • Create and maintain project best practices and playbooks

  • Provide post-implementation support to ensure smooth adoption and resolve any issues

  • Conduct regular check-ins and health checks with assigned accounts

  • Work autonomously while maintaining strong communication with the team

You will thrive in this role if you have:

  • Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS

  • Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)

  • Proven track record of successfully implementing complex software solutions

  • Strong project management skills with ability to manage multiple implementations simultaneously

  • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

  • Technical aptitude with the ability to quickly learn and become proficient in new technologies

  • Experience working in a global team environment and collaborating across time zones

  • Problem-solving mindset with a talent for finding creative solutions to customer challenges

  • Experience with CRM and project management tools

  • Experience in mining industry will be helpful but not necessary

Why our team love working here

  • High‑impact role in a product‑led, fast‑growing company expanding internationally.

  • Close partnership with customers who deeply care about what we build.

  • Supportive, outcome‑driven team with plenty of autonomy.

  • Access to EAP mental health & wellbeing services for you and immediate family members

Ready for your next adventure?

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at

Recruitment Agencies

We appreciate your hustle, but we're not engaging agencies right now. Want to be on our radar for the future? Email

  • EOI - Customer Success Manager, Implementations

    2 weeks ago

    Vancouver, British Columbia, Canada Coreplan Full time

    About UsCorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a...

  • Customer Success Manager

    1 week ago

    Vancouver, British Columbia, Canada veritree Full time

    veritree and Job Overviewveritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground-up; thereby elevating the credibility of those global restoration projects and unlocking investment in nature. We're on our way to embedding nature into...

  • Customer Success Manager

    2 weeks ago

    Vancouver, British Columbia, Canada veritree Full time

    veritree and Job Overviewveritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground-up; thereby elevating the credibility of those global restoration projects and unlocking investment in nature. We're on our way to embedding nature into...

  • Manager, Customer Success

    2 weeks ago

    Vancouver, British Columbia, Canada Quandri Full time

    Who we are  At Quandri, our mission is to unlock the world's insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive better outcomes for their staff, clients, and business.  What we do Running a profitable...

  • Manager of Customer Success

    2 weeks ago

    Vancouver, British Columbia, Canada Quandri Full time

    At Quandri, our mission is to unlock the world's insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive better outcomes for their staff, clients, and business.What we doRunning a profitable personal lines book...

  • Manager, Customer Success

    2 weeks ago

    Vancouver, British Columbia, Canada Quandri Full time $120,000 - $150,000

    Who we are At Quandri, our mission is to unlock the world's insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive better outcomes for their staff, clients, and business. What we doRunning a profitable...

  • Customer Success Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Salt Full time

    Canada Based | Remote | PST PreferableWe are working with a high-growth technology company operating at the intersection of AI, SaaS, and the creator economy. As they enter a pivotal scale phase, they are looking to hire aSenior Customer Success Managerto design, build, and lead a world-class customer success function.This is not a traditional support role....

  • Customer Success Manager

    1 week ago

    Vancouver, British Columbia, Canada veritree Full time

    veritree and Job Overviewveritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground-up; thereby elevating the credibility of those global restoration projects and unlocking investment in nature. We're on our way to embedding nature into...

  • Manager, Customer Success

    6 days ago

    Vancouver, British Columbia, Canada SOCi Full time

    SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences. This role focuses on day-to-day team leadership, reinforcing best practices, and ensuring...

  • Customer Success Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Tipalti Full time US$85,000 - US$95,000

    As a Customer Success Manager on our High Touch team, you will play a crucial role in ensuring our customers achieve their desired outcomes with our products and services. In this role, you'll serve as the primary point of contact for some of Tipalti's highest-profile, top-tier customers, building and maintaining strong, long-lasting relationships and...