Service Advisor

2 days ago

Vernon BC, Canada Watkin Motors Ford Full time

Looking for a career in a fast-paced, exciting industry?

Join Watkin Motors Ford's top-rated service department as a Service Advisor. Be the dealership's front-line service representative. The Service Advisor:

  • Assists customers with repair and scheduled maintenance service requests.
  • Helps ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order.
  • Gathers and interprets information on vehicle condition from the Technicians to advise the customer and communicate this information.
  • Supports the Service Manager by distributing work to staff, accurately maintaining repair orders, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and other duties assigned.

Why work for Watkin Motors Ford?

Our slogan, Taking Care of Customers…For Life, also translates to our staff. Being Canada's Oldest Established Ford Dealership, we take pride in who we hire. We have been family-owned and operated since 1915 and operated by the same family since 1962.

Core competencies:

  • Customer-focused
  • Excellent organizational skills and superior communication skills
  • Computer skills are required but training will be provided on automotive-specific programs
  • Must work independently and as part of a Team
  • High energy and attention to detail

Required:

  • Diploma or post-secondary education preferred
  • Experience in a previous advisor position an asset
  • Experience in customer service
  • Valid driver's license

Wage dependent on experience.

Work Remotely

  • No

Job Type: Full-time

Pay: $55,000.00-$90,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Store discount

Experience:

  • service advisor: 1 year (required)
  • automotive customer service: 1 year (required)

Work Location: In person

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