Customer Success Coordinator
2 weeks ago
Pay: CA$39, CA$50,853.00 per year
About Yocale
Yocale is a fast-growing technology company that helps appointment-based businesses—especially in the Beauty and Healthcare industries, streamline and simplify their daily operations.
Our all-in-one business management platform brings everything together: scheduling, payments, client management, marketing tools, and more. Our mission is to empower business owners to focus on what they do best while we handle the rest.
We're passionate about helping our customers grow, and we're looking for a friendly, organized, and proactive Customer Success Coordinator to join our team.
About the Role
Are you great with people and love solving problems? Do you enjoy helping others and being part of a collaborative team?
As a Customer Success Coordinator, you'll play an essential role in ensuring our customers have a positive and productive experience with Yocale. You'll be their go-to person for onboarding, training, and support, helping them get comfortable with the platform and guiding them every step of the way.
This is a full-time, in-office position based at our North Vancouver headquarters, a fantastic opportunity to grow your career in customer success while making a real impact.
What You'll Do
Onboard New Clients: Welcome new customers and set them up for long-term success.
Guide & Train: Walk clients through the Yocale platform, ensuring they understand how to use it effectively to manage their business.
Customer Support: Respond to client inquiries via email, phone, or chat, delivering timely and helpful solutions.
Relationship Building: Maintain positive, lasting relationships with customers by providing consistent and thoughtful support.
Product Expertise: Help customers make the most of Yocale's tools, demonstrating how to simplify their operations.
Feedback & Insights: Gather customer feedback and communicate key insights to our product team to help shape future updates.
Resource Creation: Update help articles, guides, and FAQs to make it easy for clients to find answers independently.
Problem Solving: Investigate and resolve customer issues with patience, empathy, and efficiency.
Reporting: Use Excel to manage client data, track interactions, and prepare internal reports.
Team Collaboration: Work closely with the rest of the Customer Success team to continuously improve our processes and client experience.
What You Bring
Excellent communication and interpersonal skills.
A friendly, patient, and customer-first attitude.
Strong problem-solving skills and attention to detail.
Quick to learn new software and processes.
Organized, reliable, and proactive.
Comfortable managing multiple tasks and deadlines.
Proficiency in Excel.
Enjoys working as part of a collaborative team.
Bonus Points
Previous experience in customer service, coordination, or client support.
Experience with SaaS products or digital platforms.
Familiarity with the Beauty or Healthcare industries.
What You'll Get
A supportive, collaborative work environment.
Career growth opportunities and continuous learning.
The ability to make a real difference in our customers' success.
Competitive compensation.
Comprehensive health, dental, and vision benefits.
Unlimited vacation policy.
Casual dress code.
In-office position at our North Vancouver HQ.
Job Type: Full-time
Pay: CA$39,433.00–CA$50,853.00 per year
Job Type: Full-time
Pay: $39,433.00-$50,853.00 per year
Benefits:
- Extended health care
Work Location: In person
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