Current jobs related to Technical Client Support Analyst - Toronto, Ontario - Broadridge

  • Technical Support Analyst

    3 hours ago

    Toronto, Ontario, Canada ION Full time

    The RoleWe are looking for a Technical Support Analyst to assist in the support of the Fidessa applications (first level and second level application support). We work in a fast-paced and dynamic environment. Members of the team will provide hands-on support in a production environment, and will be challenged to use their technical knowledge and...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.A global leader in financial technology solutions is seeking a highly skilled and motivated Production Support Analyst to join the ASTRID...

  • Client Support Analyst

    2 hours ago

    Toronto, Ontario, Canada Altus Group Full time $45,000 - $55,000

    Compensation Range:$45,000 - $55,000Compensation Disclaimer:The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity,...

  • Technical Analyst

    3 hours ago

    Toronto, Ontario, Canada Achievers Full time $61,000 - $72,000

    The Technical Analyst is responsible for technical consulting and configuration of the Achievers software with Mid-Market and Professional clients, typically less than 5,000 employees. This individual will lead on all technical implementation components of program implementations and migrations, from design, configuration, to testing and integration. This...

  • ServiceNow Business Analyst

    3 hours ago

    Toronto, Ontario, Canada Global Technical Talent, an Inc. 5000 Company Full time

    Primary Job Title:ServiceNow Business AnalystAlternate / Related Job Titles:Senior ServiceNow Business AnalystServiceNow ITSM Business AnalystIT Business Analyst - ServiceNowServiceNow Functional AnalystLocation & Onsite Flexibility:Toronto, ON - HybridContract Details:Position Type: ContractContract Duration: 5 MonthsStart: As Soon As PossiblePay Rate: ...

  • Technical Analyst

    3 hours ago

    Toronto, Ontario, Canada Varicent Full time

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • Technical Analyst

    3 hours ago

    Toronto, Ontario, Canada Varicent Full time

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • Sr. Technical Support Analyst

    3 hours ago

    Toronto, Ontario, Canada Visa Full time

    Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling...

  • Technical Analyst

    3 hours ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    Technical AnalystAbout NRTAt NRT, we build more than solutions: we build up each other.NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML...

  • IT – Business Systems Analyst

    3 hours ago

    Toronto, Ontario, Canada Global Technical Talent, an Inc. 5000 Company Full time

    Primary Job Title:IT - Business Systems AnalystAlternate / Related Job Titles:Senior Business Systems AnalystLead Systems AnalystBusiness Technology AnalystMobile Systems AnalystLocation:Toronto, ONOnsite Flexibility:Hybrid2 days onsite initiallyMoving to 4 days onsite in FebruaryAnchor Day: Wednesday (second onsite day flexible)Contract Details:Position...

Technical Client Support Analyst

2 hours ago

Toronto, Ontario, Canada Broadridge Full time

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Client facing, senior product support analyst working with the global client services organisation.  Responsible for Service request, Incident, Problem and Change management activities focused on the Security Finance and Collateral Management (SFCM) product.

Key responsibilities include (not limited to)

  • Provide clients with great customer service on phone and email

  • Work within a global team (Locations include Edinburgh, Toronto, US, Sydney, India)

  • Deal with a variety of customers and situations with professional composure and a sense of urgency

  • Major incident management and associated problem follow up

  • Escalate issues appropriately to Support Team Level 3 resources and Engagement Managers

  • Be a team player and collaborate with the Support Team to manage time, priorities, and resources

  • Act as Client Owner and manage Client expectations.

  • Identify product improvement and efficiency opporties

  • Achieve individual and departmental throughput targets on a consistent basis

  • Supporting and developing less experienced Team Members.

Ideal candidate profile

  • Work experience 5 years; University degree required with computer courses that ideally includes exposure to SQL

  • Self-starter with excellent individual leadership skills

  • Good team player and able to work effectively within a global team

  • Experience working with Systems using Java, .Net, Power Builder.

  • Prefer a working knowledge of Security Lending and Collateral Management, ideally with front and back office experience

  • Detail-oriented with ability to multi-task

  • Proven ability to meet deadlines while working in a dynamic, fast-paced environment

  • Effective communication and analytical skills

  • Enthusiastic commitment to customer service

  • Interested in long term career growth with a customer support and service  environment

Qualifications, skills and abilities

  • Must possess strong verbal and written communication skills

  • Bachelor or associate degree required; Finance and Computer Skills very highly desirable

  • Working knowledge of Windows server-based technical environment is a plus

  • Critical thinking and problem solving skills

  • Must be able to work outside daytime shifts, on a rotating basis, and to cover certain holidays where client organizations are open for business

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • Employment verification

  • Education verification

  • Credit inquiry

  • Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid

#LI-SS1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.