Director of Partner Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Partner Management in Canada.

This role offers an exciting opportunity to lead and scale a global ecosystem of System Integrator (SI) partners for a growing SaaS telecom business. You will be responsible for onboarding, enabling, and managing partners to ensure successful delivery of software solutions that drive customer adoption, satisfaction, and retention. The role combines strategic planning with hands-on partner engagement, requiring strong cross-functional collaboration with Product, Sales, Professional Services, and Customer Success teams. You will define partner strategies, certification programs, and governance frameworks while ensuring partners consistently deliver high-quality implementations. This position is ideal for a seasoned professional with a background in SaaS, telecom software, or professional services who thrives in a dynamic, fast-paced environment and enjoys building scalable partner ecosystems.

• Define and execute the global System Integrator partner strategy, aligning with company growth and go-to-market objectives.
• Identify, recruit, and onboard SI partners, segmenting them by capability, region, and strategic importance.
• Develop and maintain structured onboarding, enablement, and certification programs for partners.
• Serve as the primary point of contact for partners during active customer implementations, providing guidance and escalation support.
• Track partner performance, utilization, certification status, and customer outcomes, implementing remediation plans for underperforming partners.
• Collaborate with internal teams including Product, Sales, Professional Services, and Customer Success to ensure consistent delivery standards and influence roadmap priorities.
• Continuously refine partner processes, delivery governance models, and enablement frameworks to maximize partner effectiveness and scalability.

• 8–12 years of experience in Partner Management, Professional Services, or Consulting within a SaaS or telecom software environment.
• Proven track record of onboarding, enabling, and managing System Integrator partners in complex enterprise or carrier environments.
• Strong understanding of SaaS telecom platforms, such as OSS/BSS, billing, provisioning, or CPaaS.
• Excellent program management, stakeholder coordination, and executive-level communication skills.
• Ability to operate as a trusted advisor to both partners and internal teams.
• Experience building certification or enablement programs from scratch is a plus.
• Familiarity with global partner ecosystems and multi-region delivery models preferred.

• Competitive base salary ($173,500–$192,800 USD for US residents) with additional total rewards and benefits.
• Flexible, remote-first work environment.
• Opportunity to lead a global partner ecosystem and influence company growth.
• Professional development and access to learning resources.
• Participation in impactful projects that improve customer adoption, satisfaction, and long-term retention.
• Inclusive, people-first culture that values diversity, innovation, and collaboration.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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