Director (Community Services)

2 weeks ago

Toronto, Ontario, Canada SPRINT Senior Care Full time $80,000 - $120,000 per year
Director, Community Services Months Contract)

About SPRINT Senior Care:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible.

Job Summary:
Are you passionate about making a difference in the community? As our Director of Community Services, you'll lead and innovate across multiple programs, including our Adult Day Program, Community Programs (Meals on Wheels and Community Wellness), In Home Services, Transportation, and Social Work. The Director leads key strategic initiatives including client assessment, an Accreditation Team, Toronto Ride and a variety of donor funded projects such as transitional care teams, the Food and Wellness Care Kits Program and the Brain Health Project. The Director also develops and leads processes, systems and stakeholder relationships as part of the North Toronto Ontario Health Team.

What you will do:
  • Oversee the effective operation of all community service programs. 
  • Develop and strengthen community partnerships. 
  • Provide leadership to agency-wide initiatives including identifying and developing key partnerships, integration and service enhancements.
  • Manage applicable agency contracts and vendor relationships.
  • Initiate, lead and support initiatives and projects that align with best practices and SPRINT Senior Care's strategic plan. 
  • Manage, coach and mentor assigned staff, ensuring alignment the organization's mission, vision, values, and strategic objectives of the organization
  • Initiate, direct and oversee service delivery and outreach activities that support the organization's philosophy and strategic direction.
  • Lead continuous quality improvement and risk management initiatives.
  • Monitor and manage service delivery against budgeted service units.
  • Analyze and evaluate services, developing and measuring quality improvement plans.
  • Lead privately funded projects and ensure accountability by preparing quarterly and annual funding reports with deliverables for private donors and update policies, procedures and guidance to ensure consistency and compliance.
  • Contribute actively to the management team, ensuring the agency's effectiveness and growth are in alignment with the strategic plan.
  • Oversee health and safety for Community Services, ensuring policies, procedures and legislative requirements are adhered to.
  • Participate in on-call rotation.
  • Provide back up support to directors and leadership team members as needed.
  • Participate in the Equity, Inclusion, Diversity and Anti-Racism (EIDA-R) and First Nations, Métis, Inuit, and Urban Indigenous (FNIMUI) framework and planning for the agency.
  • Lead the Equity Diversity and Inclusion (EDI) Committee.

What You Will Bring:
  • Degree in related field or equivalent experience.
  • Five years management experience with direct supervision of a team.
  • Experience supervising staff in a unionized environment is an asset.
  • Resourceful, creative and innovative with a can-do attitude.
  • Must have strong client service, leadership, and interpersonal skills.
  • Demonstrated ability to think and act strategically, with an intrinsic desire to make a difference.
  • Excellent written and verbal communication skills and the ability to lead and facilitate group presentations, meetings and training.
  • Must have effective organizational skills including prioritization, delegation, managing multiple priorities and problem-solving.
  • Previous experience in identifying and building relationships to meet strategic objectives.
  • Experience in managing change initiatives impacting an organization or departments.
  • Intermediate proficiency with the Microsoft Suite. Experience using Excel for data analysis. 
  • Experience using a client database. Experience with Alayacare is an asset.
  • Sensitive to working with people of diverse economic, age and cultural backgrounds and marginalized individuals, with an understanding of cultural competency and social determinants of health.

Our Caring Workplace:
Join the team at SPRINT Senior Care and make a meaningful impact in the lives of seniors. You'll be part of a dedicated group of professionals who are passionate about delivering high-quality, client-focused services within our community.

SPRINT Senior Care fosters an inclusive and supportive work environment. Staff enjoy a range of benefits, including a commitment to employee wellness, a comprehensive benefits package for eligible team members, and access to training and tuition reimbursement programs to support ongoing professional development.

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community. 

SPRINT Senior Care is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in our application or hiring processes, please contact Human Resources

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