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Hospitality Supervisor

26 minutes ago

Toronto, Ontario, Canada Compass Group Full time $50,000 - $52,000

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Why work with Restaurant Associates? Imagine joining a team that's at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world's best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It's a winning combination. Join us.

Job Summary

In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process.

This is a posting for an existing job vacancy. 

Pay range is $50,000 to $52,000.

Compass Group Canada is a leading provider of exceptional hospitality and food & beverage services. We are seeking a dedicated and dynamic Hospitality Supervisor to join our team, delivering outstanding client relationships and superior service experiences.

Now, if you were to come on board as a Hospitality Supervisor, we'd ask you to do the following for us:

  • Cultivate strong client relationships, ensuring excellent guest satisfaction with service and menu options.
  • Act as the secondary point of contact for clients, guests, and Compass upper management.
  • Assist the Manager in reporting SLA results to guests and proactively addressing client needs.
  • Serve as the secondary point of contact for managers and team members, overseeing unit associates.
  • Assist the Manager with recruitment, hiring, scheduling, and general administrative duties for the team.
  • Contribute to all phases of food preparation, menu planning, budgeting, costing, and inventory management, including allergen programs.
  • Coach and guide associates, supporting them in achieving their career goals.
  • Collaborate with the Manager in all phases of operation planning, including inventory management and space utilization.
  • Execute unit-specific policies and maintain positive vendor relationships.
  • Oversee floor operations, service quality, and work closely with the events team for seamless event planning and execution.
  • Assist the Manager in hosting weekly event meetings, providing AV support, and addressing service and guest issues.
  • Contribute to solutions for service and guest-related challenges and make recommendations for best practices.
  • Collaborate with the Manager to ensure compliance with SLAs, manage daily operations, and maintain pars and prep lists.
  • Assist the Manager in driving the financial success of the unit's operation.
  • Ensure compliance with Compass' Quality Assurance, Occupational Health and Safety Act, and WHMIS regulations.
  • Contribute to frequent workplace inspections and WHMIS training for staff.
  • Assist the Manager with major projects, booking and billing procedures, and meeting annual revenue goals.
  • Contribute to weekly budget report preparation and support strategies for changing revenue realities.
  • Assist in processing weekly payroll.

Think you have what it takes to be one of our Hospitality Supervisors? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

  • Minimum of two years of related food service management experience, including one year of catering experience.
  • Proficient in controlling food and labor costs.
  • Creative application of trendy food items and presentations to enhance food service operations.
  • Strong leadership abilities, serving as a motivator, mentor, and leader.
  • Detail-oriented with exceptional team collaboration skills.
  • Outstanding client relationship and communication skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook). Culinary skills would be an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact - for further information.