Conference Services Manager

1 week ago

Canmore, Canada Coast Canmore Hotel and Conference Centre Full time $60,000 - $90,000 per year

Nestled in the heart of the Rockies, the Coast Canmore Hotel & Conference Centre is a 164-room, full-service property featuring 10,000 sq. ft. of flexible meeting and event space, and our signature restaurant,
Table Food + Drink.
We're proud to be part of the Coast Hotels family—where we bring people together through warm hospitality, personalized service, and our
Refreshingly Local
approach.

We're searching for a superstar Conference Services Manager to take the lead in planning and executing memorable conferences, meetings, and special events.

You'll be the go-to person for clients, working closely with our Sales, Food & Beverage, Banquets, and Operations teams to ensure every detail is flawless—from the first inquiry to the final invoice.

This is an incredible opportunity for a motivated hospitality professional who loves organization, communication, and creating experiences that "wow" our guests.

Duties include;

  • Serve as the primary liaison for small to large group events, building lasting client relationships through exceptional communication, organization, and attention to detail.
  • Partner with clients from concept to completion, overseeing all event details including catering, rooming lists, cutoff dates, and audiovisual needs.
  • Create polished Banquet Event Orders (BEOs), Group Resumes, Rooming Lists, and Cost Estimates, ensuring every event is flawlessly executed and financially sound.
  • Collaborate across all departments—from Front Desk to Banquets—to deliver a seamless and memorable guest experience.
  • Act as the on-site host for groups, facilitating introductions to key department leaders and ensuring smooth coordination throughout each event.
  • Lead and contribute to weekly BEO and group resume meetings, keeping the entire operations team aligned and informed.
  • Participate in Sales & Catering strategy meetings, sharing insights and recommendations to enhance group business success.
  • Organize and lead pre-conference meetings, ensuring all event details and client expectations are clearly communicated.
  • Represent the hotel at sales calls, client visits, and industry trade shows to cultivate new business and strengthen existing partnerships.
  • Collaborate with the Sales & Catering team to achieve financial goals within the catering, wedding, and social events segments.
  • Conduct engaging and informative hotel site inspections, showcasing our facilities and the "Refreshingly Local" experience we're known for.

What You Bring

  • Minimum 2–3 years of experience in Conference Services, Catering, or Event Management within a full-service hotel or conference centre.
  • Exceptional organizational skills and a proven ability to manage multiple events simultaneously.
  • Strong communication and interpersonal skills with a focus on client service.
  • A solid understanding of event logistics, banquet operations, and F&B coordination.
  • Experience with hotel systems such as Infor HMS, Delphi, or similar event software (an asset).
  • A proactive, detail-driven, and collaborative work style.

Why Join Us

  • Work in one of Canada's most beautiful mountain communities.
  • Be part of a supportive and passionate team that loves what they do.
  • Competitive salary and benefits package, including hotel discounts and RRSP matching.
  • Subsidized housing available

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