Supply Chain Coordinator

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world's most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that's a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another "cost of doing business." We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

Tired of red tape? Ready to make an impact you can actually see?

At Helcim, our Supply Chain and Operations team is the vital link that ensures our growth is smooth and scalable. We're a small, agile team, which means we move fast, think quickly, and implement new ideas on the fly.

We are looking for a Supply Chain Coordinator who thrives on solving complex problems and building efficient systems. This isn't just a logistics role; it's an opportunity to build the operational foundation of a tech-forward company. You'll have a direct line to leadership, the ability to champion process improvements, and the chance to work with AI-driven tools to optimize our entire supply chain. If you are a builder, a problem solver, and someone who understands that a smart supply chain is a competitive advantage, we want to hear from you.

Please note: This is an entry level role and given the nature of the role, this position is on-site at our Calgary office, Monday to Friday.

Here are the things you'll own day to day:

• Entering, preparing and completing daily orders for our Calgary and Atlanta deployments
• Managing North American inventory including demand planning, supply chain analytics, and coordinating with local and overseas suppliers for manufacturing and restocking 
• Managing in-house hardware deployments, picking, packing and shipping daily orders
• Manage all daily communications with our US warehouse and deployment facility, serving as the primary point of contact for issue resolution
• Proactively track and manage the full lifecycle of shipments, returns, RMAs, and repairs for all Canadian and US orders
• Monitor for deployment delays and implement creative solutions to ensure operational continuity
• Manage internal supply chain projects, including cost analytics our equipment loaner program, and managing freight costs
• Ordering equipment and office supplies as needed and support procurement needs of other teams 
• And more - adaptability is key for a company that is continually changing

A SUCCESSFUL CANDIDATE 

• 1+ years of experience in an administrative role, as an office manager, or in a similar position
• 1+ years of experience in a supply chain or inventory management role
• Post-secondary education in business, office admin or related field is considered an asset
• Experience with InFlow or Supply Chain Management Software is considered an asset 
• Proficient with G Suite (Gmail, GDocs, GSheets, etc)
• Must have the ability to learn new software applications quickly and effectively
• Aptitude for working with automation across a variety of platforms
• Must have the ability to pick up new tasks quickly and follow directions easily
• Exceptional time management and organizational skills
• Excellent communication skills, both written and oral, combined with strong interpersonal skills

HELCIM CULTURE IS; 

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM  

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company.  We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim:  At Helcim, we build a team of engaged, caring and intelligent people.  In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team.  Learn more about Helcim's unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, you'll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment

Dedicated Health Spending Account ("HSA"): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity  and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it. 

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager:  Peter Woods

Location: Hybrid, In Office Monday's, Wednesday's + Friday's this role carries the requirement to come into the office on Tuesday and Thursday to complete order shipments.

Candidates must be eligible to work in Canada and be located in Calgary for this position.