Manager, Programs

Humber River Health. Lighting New Ways In Healthcare.
Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Join our Environmental Services (EVS) team as we work together to create a cleaner, safe work environment and patient care setting for our facility
.

We are currently seeking a
Manager, Programs - Support Services
to join our
Environmental Support Services
team.

The Manager, Programs – Support Services is responsible for providing operational and strategic leadership to the Quality, Education, and Scheduling functions across the Support Services portfolio, which includes Environmental Services, Linen, Laundry, Portering, and Food Services.

This role ensures that all program areas meet organizational standards for quality, safety, efficiency, and workforce optimization. The Manager supports a culture of continuous improvement, professional development, and operational excellence aligned with the organization's mission, vision, and values.

Employment Status:
Full-time

Hours of Work:
Monday to Friday; days

Location:
Wilson Site

Labour Group:
Management

Reporting Relationship:
Corporate Director, Support Services

Position Responsibilities

• Lead the development, implementation, and monitoring of Support Services quality assurance programs, metrics, and audits to ensure compliance with organizational and regulatory standards (e.g., Accreditation Canada, IPAC, OHS, CSA, Public Health).
• Collaborate with operational managers to identify performance gaps and implement improvement strategies.
• Oversee the design, delivery, and evaluation of education and competency programs for Support Services departments, including onboarding, skills maintenance, and leadership development.
• Partner with HR, OHS, and Infection Control to align educational content with organizational policies, standards, and best practices.
• Implement innovative learning approaches (e-learning, simulations, hands-on labs) to enhance staff engagement and retention.
• Support succession planning by developing training programs that build leadership capacity and technical expertise within the Support Services workforce.
• Manage centralized scheduling operations for Support Services departments to ensure equitable, efficient, and compliant staff deployment across all sites and shifts
• Collaborate with operational leaders to forecast staffing needs, monitor absenteeism trends, and recommend staffing adjustments based on analytics.
• Lead and mentor a multidisciplinary group of team leaders.
• Foster a positive work environment that supports employee engagement, collaboration, and accountability.
• Serve as a key liaison between Support Services, HR, Finance, and Clinical Programs to ensure alignment of quality, education, and workforce planning priorities.
• Contribute to the strategic direction of Support Services by identifying opportunities for innovation, cost savings, and service improvement.
• Performs other duties as assigned

Qualification

• Bachelor's degree in Health Administration, Business Administration, or a related field required
• Master's Degree in Health Administration or Business Administration, preferred
• Project Management (PMP), Canadian College of Health Leaders (CHE), or Lean Certification is considered an asset
• Minimum five (5) years of progressive leadership experience in healthcare operations, quality management, or workforce planning.
• Minimum one (1) year of experience in Environmental, Portering, or Food Services operations within a healthcare setting is preferred.
• Demonstrated interpersonal, communication and time management skills.
• Demonstrated commitment to client-focused services and teamwork.
• Ability to utilize related equipment such as various word processing and spreadsheet applications, including all MS Office applications
• Physical ability to carry out the duties of the position.
• Strong analytical, organizational, and problem-solving abilities.
• Proven ability to manage multiple priorities in a fast-paced environment
• Demonstrated success in leading quality improvement initiatives and educational program development.
• Familiarity with collective agreements, scheduling systems is required.
• Knowledge of healthcare accreditation, regulatory standards, and infection prevention principles.
• Demonstrated commitment to equity, diversity, inclusion, and sustainability in leadership practice.
• Excellent attendance and discipline free record required

Humber River Health is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance

Why choose Humber River Health?
At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommod ation requests to our recruitment team.