Warranty Coordinator

2 days ago

Edmonton AB TK K, Canada Rohit Group Full time

The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims.

This is a 1 year, temporary position.

Key Job Duties:

Technician Scheduling & Support

  • Maintain and update the Outlook calendar for Warranty Technicians and Delivery Specialists, booking homeowner appointments as required.
  • Communicate technician feedback and flag any homeowner concerns to the appropriate team members for proactive support.
  • Monitor workload to ensure balanced scheduling and effective time management across appointments.

Homeowner Communication & Experience

  • Provide homeowners with a "Welcome to Warranty" package to introduce them to warranty and what it entails.
  • Act as a key point of contact for homeowners' post-possession, addressing any questions or concerns as needed.
  • Share Alberta New Home Warranty information with homeowners and provide updates as required.
  • Provide homeowners with the option of a 30 day service appointment and schedule as requested.
  • Provide homeowners with the option of a one year service appointment and schedule as requested. Send client details on what to expect at year end appointment and what is warrantable at year end.
  • Ensure homeowners are aware of support options and direct them to the Customer Liaison when necessary for additional guidance.
  • Redirect homeowner requests for realtors and property management companies.
  • Manage seasonal and backordered items through deployment of technicians.
  • Schedule appointments with technicians for escalated requests or requests escalated through Alberta New Home Warranty program.

Documentation & Systems Management

  • Organize and maintain electronic filing systems for all warranty-related and homeowner documentation, ensuring easy retrieval.
  • Ensure timely and accurate uploading of all relevant warranty documentation to the homeowner online portal.
  • Update and manage multiple tracking systems, including the Construction Tracker, Customer Insight Tracker, and Google Review Tracker.

Education Requirements:

  • Bachelor's Degree (Preferred in one of the following fields):
  • Business Administration
  • Construction Management

  • Customer Relations/Service

  • Certifications (Optional but Beneficial):

  • Certificate in Construction Warranty Management
  • Certified Customer Service Professional (CCSP)
  • Construction Administration Certificate
Experience

Required

  • 3 - 5 years: Years of Warranty Experience
Education

Preferred

  • Bachelor's degree or better in Business Administration

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