Insurance Member Service Representative

Working Title: Member Services Representative

Department: RMA Insurance

Reports To: Manager of Member Services

Purpose

RMA Insurance is seeking a professional service-oriented Member Services Representative (MSR) to support our members and internal team for a maternity leave position. Under the direction of the Manager of Member Service, the MSR provides frontline insurance service and delivers accurate and timely policy support, and contributes to a collaborative, results driven environment.

This role involves regular interaction with members, Risk Advisors and other departments, and requires a high degree of professionalism, discretion, and attention to detail.

Key Responsibilities

As the primary point of contact for RMA insurance members, the MSR is responsible for a wide range of service and administrative duties, including:

• Responding to incoming telephone and email inquiries in a professional and timely manner
• Completing member transactions and providing clear, accurate insurance information
• Assisting members with insurance questions, coverage explanations and recommendations
• Managing annual renewal processes for various insurance policies
• Preparing and issuing quotes for new and existing members
• Supporting claims reporting when required
• Performing data entry, document management, and filing
• Assisting with accounts receivable collection and statement distribution
• Supporting program report generation and internal reporting
• Participating in on-site and off-site member meetings
• Assisting with Spring and fall Conventions and the annual Risk Pro Seminar
• Collaborating closely with other MSRs, Risk Advisors, marketing staff and other teams as necessary

Knowledge, Skills and Abilities

Customer Focus

• Demonstrates strong commitment to customer service
• Builds positive relationships with members by offering timely and effective solutions
• Understands the value of the customer to the organization

Communication

• Strong verbal and written communication skills
• Confidently articulates information and ideas
• Communicates effectively with team members and external stakeholders

Analytical and Strategic Thinking

• Analyzes information quickly and accurately to resolve issues
• Recognizes the importance of measurable results and continuous process improvement
• Understands competitive positioning within the insurance industry

Results-Oriented

• Maintains high performance standards
• Takes initiative and demonstrates accountability
• Learns quickly and adapts to new challenges and situations

Education and Qualifications

• Licensed as an Insurance Agent in Alberta (General Level 1 required: working toward level 2 preferred)
• CIP or CAIB designation preferred
• Commercial insurance experience preferred
• Proficient in Microsoft Word, Outlook and Excel
• Strong interpersonal and communication skills
• Valid Class 5 Alberta Driver's License
• Commitment to ongoing professional development and maintaining licensing requirements

Work Environment

• Maternity Leave Position
• In-office position based at RMA's Nisku Office
• Collaborative team-based environment

Equal Opportunity Employer

The RMA is an equal opportunity employer. Any applicant that meets the qualifications above is encouraged to apply. Priority will be given to those already legally entitled to work in Canada.

To apply, please send a resume and cover letter in PDF format outlining how you meet the above qualification requirements, to the attention of Janelle Lopushinsky at This posting will remain open until a suitable candidate is found.

We thank all applicants, but due to the high volume of responses expected, only those selected for an interview will be contacted. No phone calls, please.

Job Type: Fixed term contract

Contract length: 14 months

Work Location: In person