Resident Manager – Oshawa Apartment Building

If you are interested in becoming a part of our team and are challenged by this dynamic, multi-faceted role, in a highly results driven but fun family culture, then this job is for you

**THIS IS A TEAM POSITION REQUIRING TWO PEOPLE TO WORK TOGETHER. PLEASE INDICATE IF YOU ARE APPLYING AS A TEAM**

Note: Compensation for this position includes a 2 BEDROOM APARTMENT IN OSHAWA.

You will be responsible for managing an apartment building, living on-site, and multi-tasking various roles. Your overall responsibilities will include but are not limited to:

Customer Service

• Apply customer service organizational policies and assure adherence to site procedures
• Maintain a high level of customer satisfaction and public relations including all forms of communications with the residents
• Work with the team to recommend modifications for service improvement, based on results or information obtained from the residents
• Maintain a professional appearance when working throughout the property

Administration

• Rent Collection - Ensure rent is collected from all residents, properly recorded on Yardi and taken to the bank to be deposited on the first of every month
• Tenant Applications - Ensure all information is collected and pre-screened in a timely manner before sent to Head Office
• Notices - Ensure notices are received and sent to residents in a timely manner and are logged accordingly
• Petty Cash - Properly record and reconcile any petty cash purchases and keep all receipts to submit accordingly
• Log Sheets - Maintain multiple log sheets and submit to Head Office on certain deadlines (i.e. Prospective Tenant Viewings, Contractor and Supplier Visits, Health and Safety Visits - Police, Fire Department, Fire Log Sheets, Snow Removal/Landscaping Log Sheets, etc.)
• Reports/Inspections - Complete inspections and maintenance reports for all work completed in units and in common areas and ensure Tenant and Property Manager sign offs are completed
• RTA - Be knowledgeable of the Residential Tenancies Act and other landlord and tenant legislation
• Email Correspondence - Monitor and respond to emails as required
• Keys - Organizing and being wholly responsible for all master keys in their possession

Repairs & Maintenance

• Ensure all doors within the building are secure and operational
• Ensure maintenance request forms are dealt with diligently and in a timely manner
• Supervise trades and suppliers and coordinate all service and repairs relating to building related equipment
• Respond to all building emergencies in a timely manner
• Prioritize and conduct minor repairs to the building (i.e. electrical, plumbing, etc. as directed)
• Remove any old appliances and strip for parts as needed and directed
• Keep an organized inventory of building supplies and equipment and request new if applicable
• Ensure elevators are operational and maintained accordingly
• Responsible for Suite Turns to units that become vacant in order to have them rent ready

Cleaning

• Thorough cleaning of all common areas (i.e. lobbies, laundry room, hallways and corridors, staircases, elevator cabs, garbage rooms, etc.) including vacuuming and mopping of all floors and runners, dusting and wiping down furniture and laundry machines, and wiping of all windows, doors trims and baseboards using the appropriate supplies and equipment
• Thorough cleaning of vacant units prior to a tenant moving in (i.e. floors are vacuumed and mopped, walls, baseboards, kitchen cabinetry, and appliances are dusted and wiped, mirrors, sinks and bathtubs are wiped, etc.)
• Ensure common area light fixtures are dust-free and insect-free
• Ensure the outdoor property grounds are free from any litter or debris including pet debris
• Ensure garbage areas are kept in clean condition and garbage bins are picked up in a timely manner
• Daily inspections of the property grounds

Your qualifications must include:

• Minimum 2-Year in Resident Management in an apartment building
• Experience in minor Plumbing & Electrical (i.e. replacing light fixtures, replacing faucets and taps, etc.)
• Experience in renovating apartments (i.e. installing various types of flooring, installing cabinetry/countertops, drywalling/plastering/priming/painting, cleaning, etc.)
• Proficiency in all aspects of Office 365 including Microsoft Outlook, Excel, Word, Teams, efficiently browsing the internet, and Property Management Software. YARDI is an asset.
• Positive and friendly attitude with an approachable and professional demeanor while interacting with residents, co-workers, suppliers and service providers.
• Highly organized, excellent time management skills, attentive to detail, can multi-task and problem solve and can change priorities based on the business needs.
• Have a valid Driver's License and Vehicle.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. All applicant information will be treated with strict confidence.

Job Type: Full-time

Pay: $57,000.00-$80,000.00 per year

Application question(s):

• Are you applying as part of a team (2 people)?

Experience:

• Resident Manager: 3 years (preferred)
• Yardi Software: 1 year (preferred)

Work Location: In person