Lounge Supervisor

2 weeks ago

Ucluelet British Columbia VOR AO Canada Black Rock Oceanfront Resort Full time $60,000 - $80,000 per year

Lead the Lounge Team at Black Rock Oceanfront Resort

Black Rock Oceanfront Resort is looking for a skilled and enthusiastic Lounge Supervisor to join our Big Beach Lounge team. Set against Ucluelet's stunning coastline, this role is perfect for someone who enjoys leading a team, creating memorable guest experiences, and keeping operations running smoothly.

What this role is about:

  • Supervising and coaching lounge staff to deliver excellent service
  • Supporting day-to-day lounge operations, including opening, closing, and system management
  • Guiding beverage programs and helping staff with recommendations and upselling
  • Maintaining a welcoming, safe, and polished lounge environment
  • Collaborating with Culinary and Front of House teams to ensure top-quality service
  • Collecting feedback to continually improve guest and team experiences

Who we're looking for:

  • Experienced in hospitality leadership or supervisory roles
  • 2+ years serving experience and beverage knowledge
  • Serving It Right certified; FoodSafe or hospitality education is an asset
  • Strong customer service, communication, and organizational skills
  • Flexible schedule, including evenings, weekends, and holidays
  • Able to lift up to 40 lbs and manage a fast-paced environment

What we offer:

  • Competitive pay based on experience
  • Staff discounts and associate hotel rates
  • Medical, dental, and life insurance benefits
  • Team events, volunteer opportunities, and ongoing training
  • Financial support for relevant education
  • Low-cost on-site housing if available
  • Year-round employment

Black Rock Resort resides within the Yuułuʔiłʔatḥ – Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.

If you enjoy leading a team, delighting guests, and keeping a lounge running like clockwork, we would love to hear from you.

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