Customer Support Specialist

2 weeks ago

Remote, Canada ProPet Software Inc. Full time

ProPet Software Inc. is a start-up that is focused on delivering comprehensive SaaS-based management software for the professional pet care industry. We are looking for a Full-Time Customer Success Specialist to join our team and share in the growth of ProPet as we strive to become the global market leader in the pet care business software space. ProPet is currently used internationally in over ten countries.

As a member of the customer success team, you will work to consistently create an exceptional experience for all of our customers while driving to increase customer leads, engagement, and retention.

**Key Responsibilities**
- Responsible for client onboarding and training delivery
- Provide training sessions for new and existing customers
- Contributing to the creation process of training materials (written and video)
- Assisting in the growth of customer relationships, which include: increasing adoption, ensuring retention, and overall customer satisfaction
- Supporting the Customer Success and Marketing teams and/or other ProPet departments, as needed

**Essential Skills**
- Quick Learner with a knack for understanding and learning software
- Excellent customer service skills
- Likes taking initiative
- Attention to detail
- Prepared to make judgment decisions
- Effectively prioritizes tasks and is able to meet deadlines
- Is comfortable on the phone
- Adaptable and thrives in a fast-paced, entrepreneurial environment

**Qualifications**
- University or College graduate in Business Administration or related field
- Experience in a Customer Success or Support role
- Proficiency in Microsoft Office (Word, Excel)
- Excellent written and verbal communication skills

**Language**
- Fluent in English reading, writing and oral

**Assets (But Not Required)**
- Knowledge of the French language
- Knowledge of Quality of Service Protocols
- Knowledge of software management practices
- Experience assisting customers with limited knowledge of technologies
- Experience in the pet industry
- Knowledge of task-based project management software like Trello or Jira
- Knowledge of Help Desk and marketing software like Zendesk and Hubspot
- Knowledge of MS Excel, including the use of complex functions as applied to data formatting

**Location**:
Work is completely remote, with offices located in Ottawa, Ontario, Canada (Carlsbad Springs)

**Job Types**: Full-time, Permanent

**Salary**: $38,400.00 per year

**Benefits**:

- Flexible schedule
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Remote

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