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Funeral Home Combo Manager

2 weeks ago

Saskatoon, Saskatchewan, Canada Service Corporation International Full time $80,000 - $120,000 per year

Our associates celebrate lives. We celebrate our associates.

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Funeral Home Combo Manager for multiple locations in the Saskatoon area.

JOB RESPONSIBILITIES 

Financial Management

  • Develop annual business plan
  • Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
  • Accountable for monitoring and achieving annual financial goals
  • Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
  • Approve expenditures and invoices including overtime 

Operations

  • Works diligently in the community to build the business through active participation in a service club and hosting events at the locations.
  • Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
  • Remove barriers, encourage ideas, and identify improvements
  • Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
  • Assure the location's operating practices comply with applicable federal & state regulations and Company policies
  • Responsible for establishing location goals and priorities
  • Develop, communicate, and monitor goals, priorities, processes and procedures
  • Manage frontline supervisor's responsibilities, expectations, and accountabilities
  • Effectively present and communicate Company and Market strategies, values, and goals to location staff
  • Collaborate with other Location Management for resource sharing, ideas, and business or operational enhancements
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements 
  • Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
  • Ensure all safety, quality control, and compliance standards are adhered   
  • Show your support to your team by working alongside your team, arranging funerals, working services and any other day to day aspects of the business

People Development

  • Develop a strong, trusting, and reliable team
  • Understand team members career aspirations and provide assignments to develop skills and/or close gaps
  • Constructively address issues and provide tangible and appropriate feedback
  • Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
  • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
  • Establishes pay, recommends pay increases, special pays, and career advancements
  • Discipline staff as necessary; writes development plans to close behavior or skill gaps
  • Collaborates with Human Resources throughout discipline, development, and termination processes
  • Recommends and discusses terminations with Market Leadership 

MINIMUM Requirements

Education

  • Some courses in Finance & Accounting strongly preferred
  • Some courses in Marketing or Business strongly preferred

Certification/License

  • Requires a Funeral Director License in Saskatchewan
  • Technical schooling diploma Funeral Services/Mortuary Science

Experience

  • At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
  • At least four (4) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

  • Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
  • Knowledgeable in Financial and Business acumen
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
  • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

Work Environment
  • Work indoors and outdoors during all seasons and weather conditions
  • Care center personnel may have exposure to various chemicals and fluids
  • Cemetery personnel may have exposure to chemicals and equipment
  • Limited amount of local and/or multiple location traveling required
  • Professional Dress is required when in contact with families
  • Personal safety equipment/appropriate attire required for cemetery or crematory environment
Work Postures
  • Frequent, continuous periods of time standing, up 6 hours per day
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently
Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
  • Working beyond "standard" hours as the need arises
  • Travel up to 25%
Postal Code: S7H 0S5Category (Portal Searching): OperationsJob Location: CA-SK - Saskatoon