Crew Lead – Exterior Cleaning

7 hours ago

Orillia, Ontario, Canada Orillia Window Cleaning Full time

About the role

We're hiring a Crew Lead to run a field crew and deliver premium exterior cleaning service. You'll lead a 2–4 person team on residential and light commercial jobs, keep quality high, drive efficiency, and represent the brand professionally on every property.

Responsibilities

Leadership & Production

  • Lead daily jobsite execution: plan the day, assign tasks, set pace, and keep the crew on track.
  • Train and coach technicians on safety, quality, and speed.
  • Maintain a positive, high-standard culture: punctual, respectful, zero drama, solutions-first.
  • Do final walk-throughs and ensure the customer is happy before leaving.

Service Delivery

Perform and oversee services such as:

  • Window cleaning (interior/exterior as needed)
  • Screen cleaning
  • Gutter cleaning / downspout flushing (where applicable)
  • House washing / soft washing
  • Light pressure washing (decks, walkways, etc.)
  • Protect the property: landscaping, siding, fixtures, and customer belongings.
  • Handle "on-site problem solving" (access issues, weather adjustments, add-ons).

Customer Experience

  • Communicate clearly with homeowners: arrival, scope, expectations, and completion.
  • Handle basic customer concerns professionally and calmly.
  • Ask for reviews when appropriate and identify upsell opportunities (only when it genuinely helps the customer).

Systems & Accountability

  • Use our CRM/checklists to confirm scope, note job completion, and report issues.
  • Track materials/equipment needs; report breakage/repairs early.
  • Keep the truck/van organized, stocked, and presentable.

Requirements

  • Proven experience leading a crew (construction, trades, exterior cleaning, landscaping, etc.).
  • Strong communication skills (crew + customers).
  • Comfortable working outdoors, at heights, and with ladders.
  • Valid driver's license + clean driving record.
  • Physically capable: lifting 50+ lbs, repetitive movement, long days on feet.
  • Safety-first mindset and attention to detail.

Nice to have

  • Window cleaning / soft wash / pressure wash experience.
  • Fall arrest / working at heights training.
  • Experience with route planning or job pacing.
  • Sales/upsell comfort (without being pushy).

What success looks like (90 days)

  • Your crew hits quality standards consistently with minimal rework.
  • Jobs run on time, equipment is maintained, and customers are happy.
  • You can train new techs quickly and keep the team motivated.
  • You identify problems early and solve them without drama.

What we offer

  • Competitive pay + performance bonuses
  • Clear SOPs and training
  • Growth path to Production Manager / Operations Lead
  • Professional team culture and premium brand standards

How to apply:

Send your resume + a short message answering:

  • Your leadership experience (team size + type of work)
  • Why you're a fit for a high-standard customer-facing role
  • Your availability for May–Oct

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 30 – 37.5 per week

Work Location: In person

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