Internal Sales/Customer Service Representative
15 hours ago
Internal Sales / Customer Service Representative
Company: Johnston Fence Contracting
Department: Internal Sales
Reports To: Owner / Operations Management
About the Role
Johnston Fence Contracting is seeking a highly organized and customer-focused Internal Sales / Customer Service Representative to manage the full internal sales lifecycle—from first customer inquiry through installation completion and invoicing. This role serves as the primary point of contact for customers and acts as the coordination hub between estimators, inventory, production, installation crews, and accounts receivable.
Accuracy, follow-through, and professionalism are critical to delivering an exceptional customer experience while protecting company margins.
Key Responsibilities
· Customer Intake & Qualification
· Preliminary Pricing & Estimator Coordination
· Sales Follow-Up & Job Advancement
· Job Management & Scheduling
· Pre- & Post-Installation Communication
· Job Close-Out & Invoicing Support
· Ongoing Sales & Lead Management
Qualifications
· Strong communication and customer service skills
· Highly organized with strong attention to detail
· Comfortable managing multiple priorities
· CRM or Jobber experience is an asset
· Construction or trades experience is an asset
Why Join Us
Key role in a growing company
Collaborative and supportive team environment
Vacation pay
Benefits
Job Type: Full-time
Pay: $40,000.00-$45,000.00 per year
Work Location: In person
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