Internal Sales/Customer Service Representative

15 hours ago


Orillia, Ontario, Canada Johnston Fence Contracting Full time

Internal Sales / Customer Service Representative

Company: Johnston Fence Contracting

Department: Internal Sales

Reports To: Owner / Operations Management

About the Role

Johnston Fence Contracting is seeking a highly organized and customer-focused Internal Sales / Customer Service Representative to manage the full internal sales lifecycle—from first customer inquiry through installation completion and invoicing. This role serves as the primary point of contact for customers and acts as the coordination hub between estimators, inventory, production, installation crews, and accounts receivable.

Accuracy, follow-through, and professionalism are critical to delivering an exceptional customer experience while protecting company margins.

Key Responsibilities

· Customer Intake & Qualification

· Preliminary Pricing & Estimator Coordination

· Sales Follow-Up & Job Advancement

· Job Management & Scheduling

· Pre- & Post-Installation Communication

· Job Close-Out & Invoicing Support

· Ongoing Sales & Lead Management

Qualifications

· Strong communication and customer service skills

· Highly organized with strong attention to detail

· Comfortable managing multiple priorities

· CRM or Jobber experience is an asset

· Construction or trades experience is an asset

Why Join Us

  • Key role in a growing company

  • Collaborative and supportive team environment

  • Vacation pay

  • Benefits

Job Type: Full-time

Pay: $40,000.00-$45,000.00 per year

Work Location: In person


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