Collision Centre Billing

2 weeks ago

Kitchener ON NA B, Canada Heffner Motors Full time

Job Overview

We are seeking a detail-oriented Billing & Customer Service Administrator to join our Collision Centre team.

Key Responsibilities

  1. Customer Service & Communication

  2. Provide exceptional customer service by addressing inquiries and concerns regarding collision repairs and estimates.

  3. Answer incoming phone calls and direct them to the appropriate team members.
  4. Cover the Body Shop Reception desk during lunch breaks, vacations, and absences to ensure continuous support for guests and callers.
  5. Maintain open, professional communication with customers, insurance adjusters, and internal teams.
  6. Calibrate with estimators and managers to assist with providing customers and insurance companies with status updates on repairs.

  7. Foster a positive, professional, and team-oriented environment within the Collision Department.

  8. Manage Collision Department Accounts Receivable

  9. Track, monitor, and manage outstanding receivables for all collision repair work.

  10. Follow up with customers and insurance companies to ensure timely payment.

  11. Assist with account reconciliation and support the preparation of required financial reports.

  12. Finalize and Close Collision Repair Orders

  13. Review completed repair orders to ensure accuracy, completeness, and compliance with internal standards.

  14. Verify that all scans, alignment reports, and vendor invoices are properly attached.
  15. Prepare and submit final invoices to insurance companies.
  16. Close repair orders in both PBS and Mitchell Repair Center systems.

Heffner Motors Ltd is an equal opportunity employer and is able to accommodate applicants with disabilities in the recruitment process.

Job Type: Full-time

Pay: $43,000.00-$48,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Profit sharing
  • Store discount
  • Vision care
  • Wellness program

Licence/Certification:

  • Canadian Work Permit or Permanent Residency (required)

Work Location: In person

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