Senior Quality Designer

Locations: Vancouver, British Columbia, Canada

Role ID

211564

Worker Type

Regular Employee

Studio/Department

EA Studios - Quality Verification

Work Model

Hybrid

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

About Us: Our Quality Verification and Standards (QVS) team is an important part of our development process, consistently delivering actionable insights that support our game teams to optimize software performance and elevate gameplay.

Who do we work with? You will work closely with the EA SPORTS FC QV Team.

About the Role: The Senior Quality Designer position will require you to develop new quality practices that aim to improve quality across all teams at EA. You will define and deliver the Strategic and operational goals for the FC QV team and will report to the QA Development Director and partner directly with the Producer and/or other Designers to agree on strategies. You will apply these practices to the PC player experience, ensuring high-quality feel across common PC hardware, operating systems, monitor/VRR setups, anti-cheat, and platform integrations (Steam, EA app, Epic).

Your Responsibilities

Quality Strategy and Test Planning

• End-to-end ownership of quality strategies and proposing tactical solutions.
• Understand and articulate trends within a relevant gaming community.
• Incorporate player/user feedback from partner groups into quality assessments and strategies.
• Use problem-solving techniques, such as hypothesis setting and testing.
• Use change control processes to measure the impact of evolving quality strategies.
• Accountable for the identification, escalation and mitigation of risks in their focus area.
• Build a PC coverage plan (top GPUs/CPUs, OS/driver combinations, storage, monitor/HDR/VRR, peripherals/input devices).
• Define clear acceptance criteria for PC-specific features (display modes, graphics settings, upscalers, controller/KBM, accessibility) and platform flows.
• Translate PC community signals (forums/reviews/tickets) into reproducible test cases and milestone checklists.

Quality and Data Analysis

• Interpret data from numerous sources to produce clear, relevant information, informing decisions to improve product quality and QA service delivery.
• Translate project metrics into data-driven decisions and strategies.
• Provide concise evidence for PC issues (repro steps, short clips, logs/minidumps) and validate fixes across representative hardware bands.

Collaboration and Communication

• Work with other team members and partners to solve problems and improve processes.
• You Advocate for the player experience, influences positive change in game experiences.
• Ensure processes and strategies are aligned with organisational goals.
• Be the QA representative in meetings, offering insights, leading quality discussions, sharing information, and identifying potential risks.

Mentorship and Team Support

• Provide input to assist management teams in decision-making.
• Mentor and support team members in implementing quality strategies.
• Lead improvements and knowledge sharing across teams.

Our Requirements

Experience and Knowledge

• 7+ years of experience in software development, quality assurance, or game design.
• Deep familiarity with PC gaming ecosystems: Windows OS, drivers, monitor/refresh/VRR/HDR setups, and anti-cheat considerations.
• Knowledge of PC platform integration (Steam, EA app, Epic) and PC-first player expectations in AAA.
• In-depth understanding of quality assurance techniques, frameworks, and methodologies.
• Experience with CI/CD (Continuous Integration/Continuous Deployment).
• Experience in AAA game development/Live Services is desirable.
• 5+ years of direct or indirect leadership experience.
• Expertise in data analysis tools, demonstrating advanced proficiency and knowledge expansion.
• Experience with defect and task tracking tools (e.g., JIRA, TestRail).
• Experience planning and executing a test strategy and tasks using Scrum/agile process.

Skills and Abilities

• Analytical and problem-solving skills.
• Translate project metrics into data-driven decisions and strategies.
• Passion for creating high-quality player experiences.
• Excellent collaboration and communication.
• Familiar with and proficient in user research methodology.
• Ability to isolate PC variables (drivers, OS updates, graphics settings, overlays) and produce clear, evidence-based bug reports.

Path to becoming a Quality Designer:

• Learn More about the Quality Verification and Standards (QVS) team at EA.
• From Government to Game Development, Jessica Makes a Move. Learn More
• Barbara Homewood had her heart set on becoming a Librarian and is now a Quality Designer at EA. Learn More
• One of our leaders, Ravi Minhas, shares what he is looking for in a Quality Designer. Does this sound like you? Learn More

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$111,600 - $152,800 CAD

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.