Quality Designer

Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are seeking a
Quality Designer
to join
Frostbite
Frostbite is EA's proprietary game engine that provides a unified platform that empowers developers to create hyper-realistic worlds, intricate gameplay, and lifelike animations with unmatched speed and quality. By joining Frostbite, you'll be at the forefront of game engine innovation, collaborating with top-tier developers to push the boundaries of interactive realism and immersive gameplay. Shape the future of gaming technology and leave your mark on the next generation of games.

Role Summary
As a Frostbite Quality Designer, part of the User and Support Engagement (FUSE) team reporting to a Development Director, you'll support our partners across EA, monitor community channels, and analyze feedback to evaluate Frostbite's quality. You'll work with cutting-edge technology alongside industry experts. This is a hybrid remote/in-office role.

Responsibilities

• Primary relationship management for supporting our EA partners
• Engage in internal support channels
• Liaise between customers and internal development teams
• Ensure requests are acknowledged and actioned
• Test findings, collaborate with QA, and suggest documentation changes
• Understand and participate in quality strategy and meetings
• Provide success metrics and feedback
• Collaborate on documentation integration
• Enhance release quality with data analytics

Your Success
You Will

• Learn about Frostbite tools and services
• Support and troubleshoot customer requests
• Provide analytics reports on release quality
• Understand Frostbite domains and provide them constructive feedback and insights

Qualifications

• 5+ years in entertainment software or game development, with at least 2 years of QA experience
• Experience in customer-facing technical/production support
• Knowledge of support workflows and practices
• Familiarity with data-driven design and QA strategies
• Proficiency with tools like Jira, PowerBI, and Google Analytics

Compensation And Benefits
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$75,900 - $105,600 CAD

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.