IT Field Service Technician
2 days ago
We are seeking a highly motivated, customer-centric IT Field Service Technician to join our prestigious client. In this role, you will be the face of IT, providing high-quality technical support, maintaining critical infrastructure, and ensuring a seamless technology experience for our workforce.
Key Responsibilities
Deployment & Support: Install, upgrade, and troubleshoot Windows and macOS environments, alongside authorized enterprise software and mobile applications.
Hardware Management: Provide comprehensive support for desktops, laptops, printers, mobile devices, and AV/Conferencing equipment (Zoom/Teams/Webex).
Infrastructure "Hands & Eyes": Act as the onsite technical lead for remote Network and Compute SMEs to assist with the installation and maintenance of server and networking gear.
Incident Resolution: Take full ownership of IT incidents, performing root-cause analysis to implement permanent fixes and restore service levels swiftly.
Preventative Maintenance: Proactively perform routine hardware and software health checks to minimize downtime.
Documentation & Training: Create and maintain user-facing "self-help" guides and internal technical documentation to improve team efficiency.
Service Excellence: Deliver "first-class" customer service, translating complex technical issues into clear updates for non-technical stakeholders.
Qualifications & Skills
Technical Versatility: Proven experience supporting diverse hardware/software ecosystems (Windows, Mac, iOS, Android).
Agility: Ability to manage changing priorities in a fast-paced environment while maintaining high attention to detail.
Communication: Exceptional verbal and written communication skills across all organizational levels.
Ticketing Proficiency: Experience accurately documenting workflows within ITIL-based Service Desk tools (e.g., ServiceNow, Jira, or Zendesk).
Growth Mindset: A commitment to continuous learning and staying current with evolving enterprise technologies.
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