Implementations Consultant

6 days ago

Toronto ON MT X, Canada MOBI Full time

About the job

The Company:

MOBI is a leading multichannel digital ordering and engagement platform for restaurants and hospitality businesses worldwide. With solutions powering brands like Papa John's, Carl's Jr., and Wild Wing, our tools help operators increase revenue, streamline operations, and deliver standout customer experiences.

Founded in New Zealand, we now serve over 900 brands across 35+ countries and have teams in New Zealand, Australia, and North America.

The Role: Implementation Consultant (IC), you'll be responsible for leading restaurant brand onboarding projects — from sales handoff to go-live. Your focus will be project coordination, client communication, and managing execution across internal teams and vendors. This role is perfect for someone who excels at driving projects forward and making sure nothing slips through the cracks.

Day to Day

Own the Onboarding Journey

  • Lead kickoff calls, manage timelines, follow-ups, and go-live execution.
  • Serve as the main client contact throughout implementation.
  • Coordinate Internally & Externally
  • Work with Sales, Support, Dev, and Product to align project outcomes.
  • Manage third-party vendors or AI tools to assist with menu setup and content.
  • Ensure Quality & Readiness
  • Review branding, banner placement, and final menu polish.
  • Ensure POS and system integrations are completed correctly.
  • Documentation & Handoff
  • Maintain accurate project files and coordinate handoff to Support teams.
  • Identify risks and recurring pain points to improve the onboarding process.
  • 3+ years of experience in Implementation, Customer Success, or Project Management (SaaS or hospitality tech preferred).
  • Proven ability to communicate with clients and internal teams alike.
  • Experience managing projects from start to finish.
  • Familiarity with POS systems and/or restaurant technology is a plus.
  • Comfortable using tools like Confluence, Jira, Asana, or similar.
  • Experience managing third-party vendors or remote menu build teams.
  • Exposure to AI-driven menu or product configuration tools.
  • Familiarity with the hospitality or food service industry.
  • Join a global company redefining hospitality tech
  • Collaborate across Sales, Product, Support, and Dev
  • Help shape scalable systems that improve onboarding and reduce client churn
  • Work in a fast-paced, high-trust environment that values innovation and initiative

Apply Now

If you're a builder, a communicator, and a systems thinker — we'd love to hear from you.

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Paid time off

Work Location: Hybrid remote in Toronto, ON M5T 1X5

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