Parts/Service Advisor

Parts & Service Advisor

Summit Trailer – Acheson

Ave NW

Acheson, AB T7X 6C2

Do you have two or more years' experience with Heavy Duty Trailer parts? Do you love working in a professional setting, and providing outstanding customer service? This could be the role for you The successful candidate will provide service to technicians requiring parts, while ensuring quality inventory control. He or she will maintain inventory levels, and provide occasional external parts sales to select customers. He or she will also provide limited service coverage during evening hours.

· Hours:

· Monday –Thursday 1:30 PM – 12:00 AM Monday to Thursday with rotating Saturdays

· 44 Hours per week

Responsibilities:

· Provides requested parts to Technicians and makes suggestions on additional parts needed for repair

· Posts parts on Karmak computer business system

· Processes cores and warranty parts for credit by: receiving tagged parts from Technicians, matching tags, inspecting parts, and placing in designated area in warehouse

· Stocks shelves and reports to Parts Manager on stock levels.

· Participates in annual parts inventories, clean-up, and preparation work

· Seeks technical information regarding new & current products

· Orders merchandise within established limits

· Prepare, submit and monitor warranty claims to various suppliers.

· Review warranty repair orders to ensure complete and accurate information.

· Submit warranty claims, review for discrepancies and investigate variances.

· During evening hours only: intake external service customer requests, which includes creating work orders, aiding with service customer inquiries, collecting customer and vehicle information, recording customer complaints, and communicating with customers on repair schedules, cost estimates, etc…

· Open, Close and Invoice Work Orders

· Sell Parts over the Counter during the evening shift

Ideal qualifications:

Education & Experience:

· 2 or more years of heavy-duty trailer parts experience to ensure the ability to identify parts and work independently

· Experience in trailer/truck (or related) industry (in order to understand repair time length and how to manage work orders) would be an asset but is not required

· Front line customer service experience

· Prior parts sourcing or purchasing of products preferred

· Technical product knowledge is preferred

Skills:

· Strong internal and external customer service focus & ability to build relationships

· Ability to learn in-house billing system

· Strong numbers orientation, attention to detail

· Organized, sets priorities, meets deadlines

· Able to lift 50 pounds without assistance

· A team player that takes initiative and proves a good work ethic

· Possess strong listening, problem solving and decision making skills

· Basic computer experience: MS Word, Internet, email, keyboarding, data entry

· Organized, sets and meets priorities

· Strong attention to detail

· Ability to work with interruptions

Why choose Summit Trailer?

· A competitive wage

· Great working atmosphere

· Group benefits including health, dental & vision

· Opportunities for advancement

· Strong team environment and family atmosphere

· Free Parking

· Paid vacation

More about us:

We provide quality transportation equipment, parts and service to our customers. Headquartered in Edmonton, Alberta, we are a full service truck trailer equipment dealer with 3 locations in Edmonton, Penticton and Prince George. We are proud to be a Canadian company with over 75 employees in the business for over 13 years.

Come join our team Apply today

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 44 per week

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Ability to commute/relocate:

• Acheson, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• truck or trailer parts: 2 years (required)

Work Location: In person