Service Writer
2 weeks ago
Job Title: Service Writer – Acheson Alberta
We're looking for a Service Writer to join our Lift Division team in Acheson. This role involves assigning the appropriate technician to each service call and ensuring our customers receive timely, accurate service. If you're detail-oriented, motivated, and looking to further your career in the automotive/garage equipment industry, we'd like to hear from you
Responsibilities:
- Establish and maintain strong customer relationships
- Prepare cost estimates and source/order parts
- Accurately document repairs and parts in work orders using Intellidealer/CDK
- Schedule service technicians for jobs and coordinate customer appointments
- Communicate clearly with customers about service requirements, costs, and updates
- Provide backup support to the Parts Department as needed
- Follow up with customers after service to ensure satisfaction and accurate invoicing
Requirements:
- Experience as a Service Writer, Parts Advisor, or similar role
- Strong customer service and communication skills
- Computer proficiency (Microsoft Office; prior Intellidealer/CDK experience an asset)
- Ability to understand and relay technical issues
- Class 5 driver's license with clean driver's abstract (required)
- Ability to lift up to 50 lbs. and support shop/parts tasks when required
Compensation & Benefits:
- Ability Hourly wage: $23.00 – $30.00 (based on experience)
- Industry-leading benefits package: medical, dental, disability, life insurance, Health Spending Account
- Paid sick days (after 90 days)
- Employer-matching RRSP program
- Opportunities for career growth within a family-run, rapidly growing business
- Monday–Friday, 8:00 am – 4:30 pm (full-time, permanent)
About us:
Join a recession-resistant industry, enjoy job security, and be part of a supportive team that values growth and promotes from within.
For over twenty-five years, Westvac Industrial Ltd. has proven to be a leader in the municipal and industrial equipment industry. Founded in 1997, Westvac Industrial Ltd. has grown exponentially and offers unparalleled service, and inventory, throughout Western Canada.
With our head office located in Acheson AB, Westvac covers all of Western Canada with branch offices in Saskatoon SK, Calgary AB, Surrey BC, and Winnipeg MB. Westvac specializes in three divisions and carries an extensive product line, including Heavy and Light Duty Vehicle Lifts, Hydro Excavators, Street Sweepers, Garbage Trucks, Fire Apparatus, Municipal Tractors, and a variety of other industrial equipment.
We thank all interested applicants, however, only those under consideration and legally entitled to work in Canada will be contacted.
Westvac Industrial Ltd. appreciates diversity and is proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all team members. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
Job Types: Full-time, Permanent
Pay: $23.00-$30.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Ability to commute/relocate:
- Acheson, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Service writing: 3 years (required)
Work Location: In person
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