Senior Quality Specialist

2 weeks ago

Ottawa, Ontario, Canada FreeBalance Full time
As a Senior Quality Specialist at FreeBalance you will use your expertise to lead the organization's efforts in supporting our CMMI level certification and ISO certifications. Conduct a comprehensive assessment of the current processes, identify gaps, and develop a roadmap for achieving certifications. 
Collaborate with cross-functional teams to define and implement process improvement initiatives to meet certification requirements. Establish metrics, monitor progress, and provide regular status updates to senior management.
Main Responsibilities:
  • Define and document the IT company's processes, ensuring they align with CMMI and ISO standards.
  • Identify process inefficiencies and bottlenecks, and develop and implement strategies to improve overall process performance
  • Conduct process audits and reviews to identify non-compliance issues and drive corrective actions. 
  • Develop and maintain a comprehensive set of policies, procedures, and guidelines to guide employees in complying with certification requirements.
  • Generate reports on process performance, certification progress, and compliance levels for management review.
Qualifications:
  • University graduates in Computer Science, Information Technology, or a related field.
  • Extensive experience working in an IT company, with a focus on process management, quality assurance, and certifications.
  • Strong knowledge of CMMI and ISO standards and their implementation in an IT environment.
  • Experience leading an organization through CMMI level certification and ISO certification processes.
  • Excellent analytical and problem-solving skills, with the ability to identify process gaps and drive effective solutions.
  • Strong communication and interpersonal skills to collaborate with cross-functional teams and present information to senior management.
  • Certifications such as CMMI Lead Appraiser, ISO Lead Auditor, or similar would-be a plus.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country's legislation. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective labour law throughout all stages of the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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