Technical Support Representative

1 week ago

Virden MB, Canada Rfnow Full time


Exciting Career Opportunity at
RFNOW – Technical Support Representative

Location: Remote or Virden, MB

Employment Type: Full-time

Are you a tech-savvy problem
solver who enjoys helping people? RFNOW is looking for a Technical Support
Representative to join our team this role offers the chance to provide
expert assistance to our valued internet subscribers and make a real impact
every day.


What You'll Do:

Respond to customer inquiries via phone, email, and chat about internet connectivity problems. Diagnose and troubleshoot a wide range of technical issues related to internet service, including network configuration, modem/router setup, and Wi-Fi connectivity.Walk customers through step-by-step solutions to resolve their internet-related problems.Configure and troubleshoot email clients and assist with email-related issues. Perform remote diagnostics and repairs on customer equipment when possible. Send complex technical issues to our internal teams for backup. Maintain accurate records of customer interactions and technical solutions in our ticketing system. Stay up to date with the latest internet technologies and ISP services. Provide information about ISP products and services to customers. 

What You Bring:

Proven experience in technical support, preferably in an ISP or telecommunications environment.Strong knowledge of internet protocols, networking concepts, and troubleshooting methodologies.Familiarity with various operating systems (Windows, macOS, Linux) and mobile platforms. Experience with remote desktop applications and help desk software.Excellent problem-solving and analytical skills.Outstanding verbal and written communication abilities.Patient and empathetic approach to customer service.Ability to explain complex technical concepts in simple terms.Flexibility to work in shifts, including evenings, weekends, and holidays.

Preferred Qualifications:

Associate's degree in information technology, Computer Science, or related field; Bachelor's degree preferred.Relevant technical certifications (e.g., CompTIA Network+, CCNA).Experience with VOIP, IPTV, and fiber optic internet technologies.

Join a team that values
innovation, customer service excellence, and continuous learning. At RFNOW,
every connection matters—especially the ones we make with our customers and our
team.

 

Why Join RFNOW?

  • Competitive salary and benefits package
  • Opportunities for professional growth and career
    advancement
  • Collaborative and supportive work environment
  • The chance to positively impact communities by
    connecting businesses and residents to reliable telecommunications
    services

If interested,
please visit the careers page of our website at 

 

RFNOW Inc. is an equal-opportunity
employer.  We welcome applications from people from all backgrounds and
capabilities.  Applicants are welcome to request necessary accommodations
throughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successful,
dynamic organization with opportunities to grow and specialize in a number of
areas within the field of technology and construction including broadband
wireless communication, fibre optics, network architecture/maintenance, directional
drilling, cable plowing, line locating, tower building, residential and
commercial service connections, and heavy equipment operation and maintenance.
Learn more at 



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