Operational Learning Architect

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for an analytical and detail-oriented individual to join our team as Operational Learning Architect. In this role, you will build the end-to-end learning and knowledge infrastructure that supports operational excellence across Fleet Care, Logistics, and related teams. The incumbent is responsible for architecting digital learning, standardizing documentation, and optimizing knowledge systems such as SharePoint to ensure content accuracy, usability, and accessibility.

What You'll Do

• Design and develop self-paced digital learning modules.
• Translate complex processes into clear, engaging content.
• Modernize and standardize existing training materials.
• Create, update, and govern SOPs, workflows, and job aids.
• Maintain SharePoint architecture, taxonomy, and usability.
• Develop communications on new learning, best practices, SOP updates, and tools.
• Manage intake of training, documentation, and process requests.
• Partner with SMEs and Operations to identify knowledge gaps.
• Apply learner and usage data to improve content and systems.
• Support onboarding with accurate, accessible resources.

Basic Qualifications

• Bachelor's degree in Instructional Design, Education, Communications, Business, or related field (or equivalent experience).
• 3+ years of experience in instructional design, curriculum development, documentation, or operational training functions.
• Demonstrated ability to create digital learning modules using tools such as Rise, Storyline, or Captivate.
• Exceptional writing, editing, and documentation skills with strong attention to detail.
• Analytical mindset with the ability to interpret user and learner data to inform improvements.
• Proficiency with SharePoint or comparable knowledge management platforms.

Preferred Qualifications

• Proven ability to partner with SMEs and cross-functional teams to deliver meaningful outputs.
• Experience standardizing documentation templates and practices.
• Ability to simplify complex operational information for diverse audiences.
• Demonstrated change-readiness or change management support experience.

Location : Current location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026

The hiring base salary range for this position is $62,600 to $86,000. annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

•  A culture of innovation, empowerment, decision-making, and accountability

•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)

•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.