Bilingual Customer Service Representative

51 minutes ago

Markham, Ontario, Canada Adecco Full time

Our client in Markham, ON is looking to hire a fulltime permanent Bilingual Customer Service Representative (English/French) to join their team. The Customer Care Specialist supports all brands within the organization. The successful candidate will be customer obsessed with a proven track record for going above and beyond.

ESSENTIAL DUTIES AND RESPONSIBILITIES


• Interact with customers regarding product information, stock availability, orders, etc.


• Effectively communicate in English and French while responding to inquiries received via phone, email, fax, and social media.


• Key and process orders from various sources. Review EDI orders for accuracy.


• Create and maintain accurate customer data.


• Proactively address customer complaints, propose solutions, and resolve issues. Interact with other departments to ensure prompt and effective follow-up.


• Monitor systems and detect problems early to keep everything running smoothly.


• Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency for both internal and external customers.


• Assist other departments as required.

QUALIFICATIONS:


• Minimum 3 years' experience in a Customer Care (customer support) role.


• Solid Microsoft Office Skills, specifically Excel and Word.


• The ideal candidate will have excellent data entry skills with a high level of accuracy.


• Ability to listen and understand a situation and respond with clarity and professionalism.


• Must be a quick learner, proactive, pay attention to detail, and enjoy a busy environment.


• Must have excellent language and communication skills, both verbal and written in English and French. The ability to write and articulate clearly is very important.


• Strong organizational, time management, and interpersonal skills.


• This role will interact with walk‑in customers; this requires a polished professional appearance and a positive/enthusiastic attitude.


• Maintain punctual attendance.


• Flexibility in terms of hours of work, recognizing that there will be a need for overtime.


• Experience with SAP S4/Hana Public Cloud would be an asset.

If you are interested in this role please apply now

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