HITS Service Agent

2 days ago

Hamilton, Ontario, Canada Hamilton Health Sciences Full time $40,000 - $70,000 per year

The HITS Service Agent is responsible to provide IT services for all the client/staff needs to support access life cycle and equipment life cycle (installation to obsolescence), functional needs assessment to support new initiatives, support all existing services and planning for new services. The HITS Service Agent provides incident diagnosis, analysis, reporting, initial incident resolution, problem identification and management and escalation as required, participate in on-call support as required, project development, administration of technology upgrades, replacement, general moves, adds and deletes etc., all with minimal supervision. The following are some of the duties as described: 

•    Serve as the first point of contact for customers seeking technical assistance via phone and email

•    Managing help desk tickets in a timely manner and document customer interactions

•    Follow-up with customers to ensure issues are resolved

•    Performing remote troubleshooting using diagnostic techniques and pertinent questions to resolve hardware and/or software issues

•    Maintain technical documentation for installation of software, configuration of hardware and problem troubleshooting

•    Use feedback from customers to improve problem-solving techniques, customer service and make recommendations on areas to improve. 

•    End User Support providing remedial service to a wide range of products including but not limited to PCs, printers, laptops, mobile devices and Workstations on Wheels.

1. College or University Diploma (or equivalent)
2. Minimum 1 – 2 years months experience troubleshooting equipment hardware/software (PC, printer, hand helds, wireless etc.)
3. Working knowledge Microsoft Windows environments, MS Office, Outlook
4. Excellent problem solving and organizational skills
5. Excellent interpersonal skills
6. Demonstrated ability to communicate effectively with staff and vendors at all levels
7. Experience working with call tracking software preferred
8. Experience working in a fast paced environment preferred
9. Demonstrated ability to work effectively in a team environment
10. Demonstrated ability to work on own initiative, organize and establish priorities within multiple projects and tasks
11. Knowledge of Meditech an asset
12. Demonstrated Project Management experience an asset
13. Recognized and current credentials (A+...) an asset
14. ITIL Certification

  • Video Surveillance Agent

    1 week ago

    Hamilton, Ontario, Canada iGuard360° Security Full time US$49,600 - US$65,000 per year

    iGuard360° is a comprehensive security company established to meet the demand for a dependable and innovative security provider. We deliver long-term security solutions for both condominium and corporate clients. Our primary focus is to ensure client and employee satisfaction. Our commitment to these values has earned us recognition and contributed to a...

  • Houses Rental Agent

    1 day ago

    Hamilton, Ontario, Canada Integrated Marketing Platform Full time $21,120 - $21,600 per year

    Integrated Marketing Platform 20 hours agoVerifiedHybridHamilton, ONCA$42 - CA$52/hourEntry LevelFull-time, Part-time, Contract, Temporary, InternshipTop Benefits Flexible Work ScheduleWork from Home – Anytime, AnywhereEarn up to $300 per DayAbout the roleNow Hiring: Houses Rental Agent (Flexible Hours | Remote Work)Looking for a flexible, work-from-home...

  • CritiCall Call Agent

    2 weeks ago

    Hamilton, Ontario, Canada Ornge Full time $168,000 per year

    DescriptionCRITICALL CALL AGENTReference #: Strong. Proud. Uplifting.At Ornge, we believe that ordinary people can do extraordinary things.Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.We are excited to onboard...

  • Part Time Data Entry Agent

    2 days ago

    Hamilton, Ontario, Canada TowardJobs Full time $25,000 - $35,000 per year

    Earn from Home Panelist Program - Customer Service Agent - Data Entry Agent - Job from Home & Part Time We are presently trying to find on-line assistance in our work at home Panelist Program. This is a genuine possibility for someone who enjoys sharing point of views about products, services and trends in todays market area. As a Team Member, you will...

  • Sales - Community Leasing Agent

    2 days ago

    Hamilton, Ontario, Canada InterRent REIT Full time $40,000 - $60,000 per year

    We are looking for a Community Leasing Agent to join the InterRent leasing team.This role is best suited for someone who has discovered a love of real estate, shows an understanding of the sales cycle, and demonstrates effective listening skills.You will be working with our prospective residents and will need to be a strong brand representative investing...

  • Call Centre Agent – Transportation Reservations

    2 days ago

    Hamilton, Ontario, Canada DARTS Full time $22,000 - $55,000 per year

    OverviewWe are seeking a Call Centre Agent (Reservationist) to join our customer support team. In this role, you'll manage inbound calls and coordinate transportation bookings with accuracy and professionalism. You'll ensure that all trip requests—new, modified, or cancelled—are handled efficiently and entered correctly into the scheduling system. This...

  • Field Sales Agent

    2 days ago

    Hamilton, Ontario, Canada OSL Direct Services Full time

    OverviewField Sales Agents | Hamilton and Surrounding AreaThis position is eligible for a $500 Signing Bonus Please ask for DetailsOSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day We have a hunger...

  • Field Sales Agent

    1 day ago

    Hamilton, Ontario, Canada OSL Retail Services Corporation Full time $40,000 - $80,000 per year

    OverviewField Sales Agents | Hamilton and Surrounding AreaThis position is eligible for a $500 Signing Bonus Please ask for DetailsOSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day We have a hunger...

  • Switchboard Operator

    1 day ago

    Hamilton, Ontario, Canada Hamilton Health Sciences Full time

    As a member of the HITS  Call Centre department, the switchboard operator is responsible to provide services to clients by facilitating communications at Hamilton Health Sciences and regionally through: rapid, accurate and courteous processing of all calls (switchboard, answering service, patient information, etc.), operation of hospital paging equipment,...

  • Switchboard Operator

    7 days ago

    Hamilton, Ontario, Canada Hamilton Health Sciences Full time $30,000 - $45,000 per year

    Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners. To be considered for this opportunity applicants must...