Senior Business Analyst-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit

What we offer:

• Work-life flexibility 

• Hybrid work environment 

• Variable annual incentive plan

• Generous annual vacation allotment

• Top-notch flexible benefits plan including family building and gender affirmation

• Retirement Plan, matched contributions at 6%

• Access to a learning platform and educational assistance support

• Access to a virtual wellness platform

• Career development opportunities

• Wellness Flex Fund to support personal interest and activities

• Day off to volunteer in your community and other paid time off options

• Corporate discounts

*subject to employment agreement

Job Summary:

As a Senior Business Analyst on Central 1's Client Delivery team, you'll partner directly with clients and collaborate with internal project teams to deliver impactful software implementations for online banking and payment platform

What you'll be doing:

Client & Project Delivery

• Work directly with clients to support implementations from kickoff through launch, independently or as part of a project team.

• Manage multiple projects or client initiatives at the same time.

• Act as a key point of contact for clients throughout the project lifecycle, providing clear updates on progress, timelines, and budgets.

• Identify, track, and resolve project risks and issues to ensure successful delivery.

Discovery, Requirements & Documentation

• Lead or participate in discovery sessions to understand client needs and business requirements.

• Create Statements of Work (SOWs), requirements documentation, impact analyses, and change orders as needed.

• Define and support product vision for complex, high-impact implementations.

• Develop, update, and maintain implementation and user guides.

Technical & Engineering Collaboration

• Partner closely with engineering teams by clarifying requirements, answering questions, and validating solutions as they are developed.

• Translate business and client needs into clear, actionable requirements for engineering execution.

Testing, Deployment & Launch

• Coordinate functional, regression, and user acceptance testing (UAT).

• Manage deployments to QA environments and support clients through UAT and go-live activities.

• Create launch plans and coordinate all launch-related activities.

Financial & Operational Management

• Track projects through each phase of the lifecycle using internal tools and systems.

• Review and ensure accuracy of project timesheets across multiple teams.

• Prepare monthly billing to reflect revenue earned for active initiatives.

• Monitor project budgets and expenditures to ensure work stays within scope.

Team Leadership & Collaboration

• Coordinate and guide Implementation Analysts on larger or more complex projects.

• Share implementation knowledge, best practices, and product expertise with team members.

• Collaborate with the Client Development team to support strong, long-term client relationships.

Post-Implementation Support

• Provide post-launch support to clients and internal teams as needed.

• Close out projects upon completion, including final billing and documentation.

What you'll have:

• A university degree in computer science, business, or other related discipline with an IT focus.  

• 5+ years relevant experience and 3+  years consulting and/or project management experience.  

• Financial Services background is preferred, especially in digital, online banking platforms technology services.  

• Business analysis and Project Management work experience required. CBAP or PMP designation is an asset.  

• Able to build and maintain strong client relationships.  

• Works collaboratively and contributes in a team environment.  

• Able to prioritize and work to schedules  

• Adapts and responds to changing priorities and business needs.    

• Strong analytical, problem solving, planning, organizational and time management skills.   

• Communicates effectively orally and in writing, with clients, technical teams and co-workers.  

• Ability to manage multiple projects with conflicting deadlines in a team environment.  

Salary range: $70,000-$85,000

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. 

 

Central 1 does not use Artificial Intelligence (AI) technology to screen, assess, or select applicants during our recruitment process. This job posting is for an existing, specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.