Front Office Supervisor

2 weeks ago

Prince George, British Columbia, Canada Courtyard By Marriott P.G. Full time $60,000 - $80,000 per year

Courtyard Prince George is recruiting for a Front Office Supervisor to join our leadership team This role is focused on leading superior guest service standards for all guest interactions and in alignment with the Courtyard by Marriott brand. The Front Office Supervisor is also integral to continued growth, support and development of the Front Office team. If you are committed to creating memorable guest experiences, enjoy engaging with others and have a high sense of responsibility, this could be your opportunity to be part of the Courtyard team

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Create, implement and maintain a departmental plan and disciplined practices for the Front Office that achieves guest satisfaction, hotel occupancy, revenue targets and administrative functions
  • Demonstrates superior guest service with both internal and external contacts including anticipating guest needs, proactively addressing concerns and escalating issues as necessary
  • Supervising Front Office operations including performing check in/out of guests, handling or intervening in guest stay concerns and other Front Office Associate duties as required
  • Communicates change initiatives and monitors implementation that impacts Front Office and other operations including ensuring accountability and evaluating results
  • Reviews daily arrivals list and checks Marriott Bonvoy members or VIP notes and other special requests
  • Monitors the quality of work of Front Office Associates and provides feedback, development and performance management when needed
  • Identifies opportunities to improve operations or support business growth and objectives
  • Understands departmental budget and prioritizes resource allocation including labour and materials to achieve targets
  • Continuously monitors arrivals and occupancy levels to maximize revenue opportunities
  • Builds and supports team members through effective recruitment, communication, coaching and development
  • Organization and email of daily invoices/purchase orders and assist with billing inquiries
  • Review of comment cards and guest satisfaction surveys, providing results to team members and follow-up with guest concerns (both internally and externally)

QUALIFICATIONS AND SKILL REQUIREMENTS:

  • 2 years of related work experience in the hospitality industry including leading others
  • Excellent communications skills (written, oral and listening) and exceptional telephone skills
  • Ability to lead and motivate others and building professional relationships with guests and clients
  • Strong problem and conflict resolution skills to address guest concerns with unpredictable variables while responding with immediacy and understanding
  • Intermediate administrative and computer skills including MS Office Suite
  • Good time management skills, multi-tasking ability, ability to prioritize and coordinate details
  • Flexibility to adjust work priorities as necessary
  • Flexible schedule including covering Front Office/Night Audit Associate shifts when required and on-call availability

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Work Location: In person

  • Front Desk Agent

    2 weeks ago

    Prince George, British Columbia, Canada Coast Hotels Full time $35,000 - $55,000 per year

    Your company, your values, your career Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front...

  • Store Team Supervisor

    3 days ago

    Prince George, British Columbia, Canada Value Village Full time $20,080 - $49,920 per year

    Description Position at Value VillageJob Title: Store Team SupervisorPay Range: 20.08$/hr $/hrWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We...

  • Crane & Rigging Supervisor

    7 days ago

    Prince George, British Columbia, Canada Cutting Edge Consulting Inc. Full time $60,000 - $74,700 per year

    Company OverviewCutting Edge Consulting Inc. (CEC) is a dynamic industrial construction and crane company dedicated to providing exceptional services in BC, Alberta, and Yukon. With a strong commitment to productivity, social responsibility, and cutting-edge technology, CEC ensures client satisfaction while consistently elevating industry standards through...

  • Office Assistant 1

    1 week ago

    Prince George, British Columbia, Canada City of Prince George Full time $1,699,840 per year

    Open Doors to New Opportunities and Grow Your Skill SetAbout our community:Boasting a high quality of life and standard of living, Prince George has all the amenities of a large city mixed with the friendliness and appeal of a smaller community. It is a regional centre for close to 326,000 people for shopping, education, health care, the arts, and sports....

  • Environmental Service Attendant 1

    2 weeks ago

    Prince George, British Columbia, Canada Sodexo Canada Ltd Full time $35,000 - $40,000 per year

    Company Description What Makes Sodexo Different: Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer: Flexible and...

  • Environmental Service Attendant 1

    2 weeks ago

    Prince George, British Columbia, Canada Sodexo Full time $21,600 - $43,200 per year

    Company DescriptionWhat Makes Sodexo Different:Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:Flexible and dynamic...

  • Commercial Cleaner

    6 days ago

    Prince George, British Columbia, Canada Rags 2 Riches Cleaning Services Full time $19,000 - $25,000 per year

    About UsRags 2 Riches Cleaning Services is a fast-growing company providing high-quality cleaning solutions for commercial spaces across Prince George, BC. We take pride in our professionalism, attention to detail, and commitment to customer satisfaction. We are currently seeking dedicated and reliable Commercial Cleaners to join our team and help maintain...

  • Snow Shoveler

    2 weeks ago

    Prince George, British Columbia, Canada Laser Pavement Solutions Ltd Full time $31,520 - $52,000 per year

    Company descriptionLaser Pavement Solutions delivers "Solutions with Precision" - we perform line painting, snow removal, asphalt maintenance and repair, signage, bollard installation, and more. We maximize the value, safety, and aesthetics of pavement assets in central and northern BC. We operate on our 5 Core Values which are the backbone of our company....

  • Co-Op/ Practicum Student

    2 weeks ago

    Prince George, British Columbia, Canada Wright Canada Holdings Full time $30,000 - $40,000 per year

    Spectrum Resource GroupThe Position: Co-Op Student/ PartnershipType: SeasonalReports To: SupervisorAbout Us:Spectrum Resource Group (SRG), a business unit of Wright Canada Holdings, Spectrum Resource Group is an integrated vegetation management (IVM) solutions provider with expertise in vegetation management, forest management, and reforestation. We provide...

  • Concessions Attendant

    2 weeks ago

    Prince George, British Columbia, Canada Compass Group Full time $35,000 - $55,000 per year

    Working Title: Concessions AttendantEmployment Status: Part-TimeStarting Hourly Rate: $17.85 per hourAddress: Ospika Blvd S. Prince George BC V2N 6Z1New Hire Schedule: Based on events, including evenings and weekends You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support...