Chief Information Officer

RAC is entering a new strategic cycle and seeking a Chief Information Officer (CIO) to shape the Group's future digital, data and technology environment.  The role will report to the Group Executive to ensure close alignment to RACs 2030 Corporate Strategy.

As the CIO you will provide enterprise-wide leadership to uplift RAC's technology capability, enhance operational performance, modernise platforms and delivery models, and strengthen cyber and data maturity across a highly regulated environment. The role is an Accountable Person under the Financial Accountability Regime (FAR).

This is a rare opportunity to influence whole-of-organisation outcomes, drive complex transformation, and position RAC for its next phase of growth and member value creation.

This role will initially be offered as a two-year maximum term appointment.

What will you be doing?

• Setting and leading the Group's digital, data and technology strategy, ensuring technology enables business outcomes, regulatory compliance, operational performance, and exceptional member experiences.
• Reassessing RAC's technology landscape and shape the future of digital platforms, enterprise architecture, data and analytics capability, and cyber security.
• Uplifting delivery practices across Enterprise Technology Services (ETS), fostering innovation, accountability, and contemporary ways of working.
• Building trusted partnerships with senior leaders, key stakeholders, regulated subsidiaries and operational teams to align technology investments to organisational priorities and risk appetites.
• Strengthening governance, standards and service performance across cloud, digital, cyber, architecture, engineering, platforms, operations and vendor ecosystems.
• Monitoring emerging technology, regulatory shifts, cyber threats and digital trends to inform strategic decision-making and continuous improvement.
• Overseeing financial performance, investment planning and risk management for ETS, ensuring responsible stewardship, resilience and scalability.

As a leader you will be accountable for:

• Partnering with senior stakeholders to align technology initiatives to organisational strategy, improve visibility of the tech landscape, and rapidly assess improvement opportunities.  
• Overseeing business delivery and service obligations, including services under the Master Services Agreement with Insurance, adoption of consistent prioritisation and governance processes, and fit-for-purpose delivery models.
• Leading engineering and platform capabilities, including custom development, integration, cloud services, and delivery planning for data, digital and technology solutions, while embedding leading ways of working and knowledge management.
• Owning RAC's data, BI and analytics enablement, building strong data foundations, modern enterprise data architecture and robust data governance to support insight-driven decision making.  
• Ensuring reliable, secure and user-centric technology operations, including management of core systems, incident response, service performance and integration to optimise workforce productivity and end-user experience.
• Protecting RAC and its members through contemporary cyber security, IT governance, functional assurance and proactive risk management, ensuring alignment of business and technology plans and strategies.

What are we looking for in you?

• An influential people leader with experience as a CIO, CTO or senior technology leader within a complex organisation.
• Ability to build trusted relationships and influence senior decision-makers and align technology to strategy and business needs.
• A track record of shaping and executing technology, digital and data transformation, including multi-year roadmaps and architecture modernisation.
• Experience leading multidisciplinary teams across architecture, cloud, engineering, data, cyber and operations, with the ability to build high-performing, specialist teams.
• Strong commercial and regulatory awareness, ideally within APRA/ASIC-regulated contexts, and a deep understanding of risk, compliance, cyber and data governance.
• Experience managing vendors and strategic partners, balancing sourcing models and ensuring third-party services support operational, security and risk requirements.
• Tertiary qualifications in Commerce, Business, Computer Science or a related field, with postgraduate study (Masters or PhD) considered highly desirable.

Regulatory Responsibilities (FAR / APRA CPS 511)

This role is classified as an Accountable Person under the Financial Accountability Regime (FAR) and carries responsibility for:

• Data management.
• Technology risk management.
• Product design and distribution obligations.
• Recovery, exit and resolution planning.
• Scam management.
• Technology and cyber management.

In line with APRA, FAR and CPS 511 requirements, remuneration and incentives will be linked to risk-based performance outcomes and organisational governance standards. The successful candidate will participate in remuneration governance processes and accept performance outcomes being tied to risk-management effectiveness.

What can we offer you?

• Lead a major transformation agenda with direct influence on enterprise strategy, risk, member value and operational performance.
• Work with a highly capable team of engineers, data specialists, cyber professionals and digital leaders who are passionate about innovation and service excellence.
• Shape future technology and data foundations across a unique commercial and regulatory landscape.
• Access executive-level collaboration, sponsorship and strategic decision-making forums.
• Benefit from flexible and hybrid work arrangements that support wellbeing and performance.
• Join an organisation committed to community impact, sustainability, diversity and inclusion.

About RAC
RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact #LI-JC1