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Director, Strategy

3 hours ago

Toronto, Ontario, Canada Momentum Financial Services Group Full time

Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We've Got You Covered

  • Compensation Philosophy – Our strategy is simple: we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.
  • Discretionary Annual Bonus – Opportunity for a discretionary bonus based on individual and company performance.
  • Comprehensive Benefits – Health and dental plans with 100% of the premiums covered, plus an Employee Assistance Program for mental well-being and personal support.
  • Retirement Plans – Robust retirement savings options to help you plan for the future.
  • Hybrid Work Environment – Flexibility to balance remote work and in-office collaboration. At our head office, enjoy a relaxed environment with breakout rooms and snacks to keep you energized.
  • Perks and Rewards – Tuition assistance and professional development reimbursement, employee discounts through Perkopolis, and rewards and recognition programs.

The Job: Director, IT Infrastructure
The Director, Strategy and Transformation plays a critical role in shaping and delivering enterprise-wide transformation initiatives at MFSG. This role is accountable for leading strategic discovery, feasibility assessment, and transformation execution across priority initiatives, with a strong focus on process optimization, customer experience, operating model design, and intelligent automation. The Director will lead complex discovery efforts to assess the viability, impact, and readiness of strategic initiatives, applying systems thinking, facilitation, and structured problem-solving to inform investment

How You'll Make an Impact:

  • Strategy & Initiative Shaping:

  • Lead strategic problem definition and initiative shaping across priority value streams; translate strategy into clear, decision-ready options, transformation themes, and value-realization opportunities

  • Discovery & Feasibility (Systems Thinking):

  • Facilitate discovery workshops to assess feasibility, value, risks, dependencies, and operating-model implications of proposed initiatives; apply systems thinking to complex, cross-functional problems.

  • Transformation Design & Execution:

  • Lead end-to-end transformation initiatives, including process optimization, operating model redesign, and delivery orchestration to ensure strategy is realized in execution.

  • Process Optimization & Intelligent Automation:

  • In partnership with Director, Enterprise Transformation Office, identify prioritize and oversee business process transformation initiatives, automation opportunities using lean, Six Sigma, re-engineering, and intelligent automation approaches.

  • Governance, Change & Value Realization & Reporting:

  • Partner with business and finance leaders to build value cases, support MBRs and QBRs, measure realized benefits, and provide transparent reporting and insights on transformation performance and ROI.

What You Bring:

  • Strong financial and business acumen with advanced analytical, presentation, and communication skills.
  • Demonstrated ability to engage in C-suite discussions and effectively communicate with diverse audiences, from senior executives to frontline team members.
  • Proven experience in leading and executing business process optimization initiatives that drive business growth, improved productivity and enhanced customer satisfaction.
  • Strong leadership capabilities with experience managing cross-functional teams.
  • Demonstrated ability to drive change and challenge the status quo.
  • Demonstrated learning agility and passion for taking on new challenges and executing with high velocity.

Education + Experience

  • Bachelor's degree in Engineering, Finance or Management
  • Master's degree in Business Administration preferred.
  • Lean, Six Sigma, Change Management, Problem-solving Frameworks certifications are a plus
  • 12-15 years of experience in strategy, Transformation or operations, with a proven track record of driving successful business outcomes.
  • Experience in Contact Center, Retail Transformation is desirable.

Ready to lead strategy & transformation at scale? Apply today and help shape the future of transformation within Financial services.

About MFSG – Our Commitment To Responsible Innovation
At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada's Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.