Intake Coordinator

5 days ago

Mississauga, Ontario, Canada VPI Employment Services Full time

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

This position is open for backfill and is for an existing vacancy.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

Key Job Functions

  • Demonstrate comprehensive knowledge of our services, eligibility of programs that we administer through Employment Ontario, and how we can support the individual needs of job seekers. With a focus on job seekers that have higher barriers and are furthest from the labor market which also includes individuals from inclusive groups, Youth at Risk, Indigenous, People with Disabilities, Newcomers to Canada, Black and racialized people.
  • Responsible to greet and welcome all clients to the branch. Reach out and respond to all inbound inquiries through various portals and incoming telephone calls. Through active listening, you will access and respond to the jobseeker's needs and provide a clear explanation of the free individual support that is provided through Employment Ontario.
  • Complete eligibility questions, create client records from data gathered and schedule timely appointments with an Employment Counsellor (virtual/remote). Track and maintain client records ensuring open appointments are being filled and appropriate turnaround times are met. Follow up as required by conducting confirmation calls and or emails confirming appointments.
  • Carry out other business initiatives and administrative tasks, as required.

Skills and Abilities

  • Building Rapport
  • Active Listening
  • Critical Thinking/Problem-Solving
  • Time Management/Multi-tasking skills
  • Organizational Skills
  • Comfortable with technology and efficiencies.
  • Possess integrity and a strong work ethic.
  • Ability to work in a fast-paced environment.
  • Detailed/accurate.
  • You are highly motivated, results-driven, and a dependable team player.
  • Verbal communication
  • Comfortable with managing targets.

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking
here
.
Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.

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