Retail Attendant

6 days ago

Big Bay Point Rd Innisfil ON LS L Canada Friday Harbour Resort Full time
Role Summary
The main responsibility of the Retail Attendant is to provide luxury customer service and help customers identify and purchase products they desire. They will generate sales, advise customers on the use and care of merchandise and provide advice concerning specialized products or services. This role will also assist with receiving, stocking and facing of products.
 
Responsibilities

Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests' names when possible
Build trustful and dependable relationships with customers
Assist customers to find the goods and products they are looking for or an alternate
Responsible for processing cash and card payments and initiating customer refunds
Stock and face products per standards, replace used stock, rotate current stock and ensure satisfactory inventory levels
Responsible for selling and reconciling lottery products
Responsible for prepping, packaging and labelling any prepared food items
Responsible for pricing products and ensuring all merchandise is priced
Answer customer questions, providing advice and guidance on product selections
Utilize suggestive selling and up-selling techniques in a subtle and appropriate manner
Complete courtesy carry-outs for customers
Provide directions for customers based on a thorough knowledge of item locations in the store
Report discrepancies and concerns to the leadership team
Keep retail outlet tidy and clean, including sweeping and mopping
Responsible for handling customer complaints
Accountable for opening and closing store duties
Balance cash floats with receipts
Assist with receiving and storing the delivery of large amounts of stock
Ensure high levels of customer satisfaction through excellent sales service
Maintain outstanding store condition and visual merchandising standards
Keep up to date with product information and special promotions
Maintain displays and product levels
Accurately describe product features and benefits
Work in partnership with other associates to maximize store sales and in-store presence
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned

Requirements

1-2 year's work experience in a retail setting
Experience in a customer service position an asset
Must possess excellent customer service skills
Must be computer literate. Preferred candidate will have previous experience with point of sale software, Microsoft Word and Excel
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

Must be able to work flexible hours including evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit or walk for an extended period of time or for an entire shift
Reach overhead and below the knees, including bending, twisting and pulling

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