Hospitality Attendant

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.

Colleague Perks

• Complimentary golf (friends and family rates for your Guests)
• Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
• Discounts at Friday Harbour retailers and restaurants
• Group medical and dental benefit coverage*
• Company matched pension plan and optional savings plans*
• Employee Assistance Program and free Headspace membership
• Exclusive Friday Harbour corporate partner discounts
• Training and development opportunities
• Colleague events and appreciation activities
• Privileges are subject to review and change.

Role Summary

The Hospitality Attendant is responsible for the arrival and departure experience of all guests within the outlet/building. A Hospitality Attendant must interact with guests and ensure that the guests experience is memorable. A Hospitality Attendant may at times collect payment, take orders, and serve drinks or food. They will also be responsible for the execution of their respected opening and closing duties.

Responsibilities

• Welcome and acknowledge every guest with a smile, eye contact and a friendly verbal greeting using the guests' name when possible
• Manage reservations, waitlists, and walk-ins using the restaurant's booking system
• Answer phone calls regarding reservations, hours, menus, and general inquiries
• Receive and record guest's reservations and assign tables
• Greet guests and determine the number in their party
• Guide guests through the dining room and provide any required assistance
• Seat guests by finding a clean, available table, pulling out chairs and placing menu in front of guest
• Assign tables and update floor plans throughout service
• Move and arrange tables, chairs and settings and organize seating for groups with special requirements
• Ensure place settings are appropriate and each guest has a standard place setting for the required meal period
• Check menus to ensure they are current, clean, plentiful and wrinkle-free
• Ensure guests are having an enjoyable experience
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Communicate with the kitchen to ensure proper service
• Monitor dining room for seating availability, service, safety and wellbeing of guests
• Monitor dining room flow to help ensure efficient seating and balanced sections
• Assist servers by clearing tables, refreshing water and bringing out food to guests
• Work closely with servers, managers, and kitchen staff to support smooth operations
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• At least one year of customer service or hosting experience
• Smart Serve certification
• Knowledge of basic sanitation controls and use of cleaning supplies
• Must possess excellent customer service skills
• Experience with reservation and POS systems (e.g. OpenTable, MICROS, Xola) is an asset
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including days, evenings, nights, weekends, and holidays
• Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
• Reach overhead and below the knees, including bending, twisting, and pulling
• Move over sloping, uneven, or slippery surfaces

Join our team and make every day feel like Friday.

• All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.
• Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.