Spa Administrator
2 days ago
Job Summary
We are seeking a dynamic and organized Spa Administrator to lead the daily operations of our wellness facility. In this vital role, you will ensure exceptional customer service, manage staff schedules, oversee inventory, and coordinate all administrative functions to create a seamless and relaxing experience for our guests. Your energetic leadership will drive team performance, maintain operational excellence, and uphold the spa's reputation for quality and care. This position offers an exciting opportunity to combine management expertise with a passion for wellness and customer satisfaction.
Duties
- Oversee daily spa operations, ensuring smooth and efficient service delivery
- Manage appointment scheduling, including booking, cancellations, and walk-ins using POS (Point of Sale) systems
- Supervise staff including receptionists, therapists, and support personnel; conduct employee orientation, training & development, and performance evaluations
- Handle customer inquiries with professionalism via phone etiquette and in person to enhance guest experience
- Maintain inventory control of spa products, supplies, and equipment; coordinate purchasing and merchandising efforts
- Manage payroll processing, bookkeeping, budgeting, and cash handling to ensure financial accuracy
- Implement marketing initiatives to promote services and retail sales; assist with retail management and sales management strategies
Skills
- Strong leadership abilities with supervisory experience in retail or service environments
- Excellent communication skills in multiple languages; bilingual capabilities are a plus
- Proficiency in negotiation, purchasing, inventory management, and retail math
- Skilled in employee recruitment, interviewing, onboarding, and training development
- Experience with POS systems, cash handling, bookkeeping, payroll processing, and store management software
- Demonstrated organizational skills with the ability to multitask effectively across shift management and customer service duties
- Knowledge of merchandising techniques, pricing strategies, marketing tactics, and retail sales techniques
- Ability to manage time efficiently while maintaining high standards of customer service and team supervision
- Familiarity with wireless sales or grocery store operations is advantageous but not required
Join our team as a Spa Administrator where your energetic leadership will foster a welcoming environment that promotes wellness excellence. Your expertise will help us deliver memorable experiences while ensuring operational success. If you thrive in a fast-paced setting that values teamwork, communication skills, and proactive management—this is the perfect opportunity for you
Job Types: Part-time, Permanent
Pay: $17.20-$30.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Casual dress
- Company events
- On-site parking
- Profit sharing
- Store discount
- Wellness program
Experience:
- Spa Administrator: 3 years (required)
Licence/Certification:
- Basic First Aid & CPR (preferred)
- Driving Licence (required)
Work Location: In person
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