Community Information Exchange System Administrator

Community Information Exchange System Administrator

Contract - November 1, 2025-April 30, 2026 

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night. 

What to expect in the role: 

Job overview 

The System Administrator will ensure the operational success of the Community Information Exchange platform (CareSuite) by overseeing access controls, workflow management, system auditing and reporting.  Reporting to the Senior Manager, Community Information Exchange the System Administrator will play a key role in the growth and maintenance of compliance for the CIE.

Key Outcomes   

• Users are compliant with pertinent privacy legislation.
• Data is structured and well-organized for reporting excellence.
• A platform that evolves with community needs.
• Platform users are satisfied with response when issues arise.

Primary Duties 

This is not an exhaustive list of duties, but meant to give you a sense of what you'll be doing on a regular basis. Other related duties may be required. 

Data Management And Compliance

• Ensure data collection aligns with all policies and procedures aligned to governance and privacy.
• Conduct user audits ensuring compliance to policies and procedures.
• Participate in Policy and Procedure creation/review for CIE Data Management and Privacy Compliance.

Platform Maintenance 

• Manage user accounts (creation/deactivation) aligned with appropriate roles and permissions as defined in CIE policies and procedures.
• Central reporting on any bugs or system errors to vendor.
• Identify, with community partners, any platform enhancement opportunities.
• Create new surveys .XML for system as required and as aligned to policies and procedure of both. 

Reporting 

• Create and maintain all dashboards in Power BI
• Support vendor in creating platform reporting capabilities
• Ensure accuracy and completeness of data
• Commit to continuous Improvement

Hours of work and conditions 

• General work hours are 9:00AM – 5:00PM Monday-Friday, however some flexibility in working evenings and weekends to meet the needs of the program.

Lines of Communications/Accountability

• Reports to the Senior Manager, Community Information Exchange
• Works closely with other Managers and Directors. 

What you bring to the role: 

Qualifications/Experience 

• Diploma in Data Systems, Information Technology, or a related field
• Familiarity with system administration, database management, or data analytics
• Experience or coursework with business intelligence tools (Power BI, Tableau, etc.)
• Understanding of basic cybersecurity principles and user access control
• Strong analytical and problem-solving skills

Skills/Abilities: 

• Strong organizational and time management skills, interpersonal skills and effective communication skills and proficiency in data management and reporting.
• Ability to work collaboratively, set priorities and meet deadlines in a fast-paced environment. 
• Excellent self-awareness and self-regulation skills in high pressure environments.
• Knowledge of the social services landscape in Calgary, including knowledge of resources and services available to individuals and families in need.
• Compassionate, empathetic, and committed to supporting vulnerable populations.

Core Competencies: 

Client/Service Centred Work – you make clients the ultimate focus of our agency, team, and individual choices and actions. 

Partnerships, Relationships, & Teamwork – you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals. 

Growth Mindset/Learning – you actively identify new areas for learning and take advantage of opportunities to learn in whatever form they come. You apply your newly gained knowledge in your jobs and share these skills with others. 

Communication – you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate. 

Diversity, Equity & Inclusion – we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions. 

Change Management – you maintain your team and personal effectiveness when being impacted by changes within the organization. 

Self-Management – you take responsibility for yourself and your actions. 

What Distress Centre has to offer: 

• Opportunity to work for an organization that's making a difference in our community
• A great working environment with supportive colleagues
• Opportunities for learning and mentorship