Casualty Claims Adjuster II

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Casualty Claims Adjuster II to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Casualty Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How You Will Create An Impact

• Review casualty claims in conjunction with policy wordings to determine coverage.
• Provide direction to adjusters on investigation of claims.
• Prepare disclaimer and/or reservation of rights letters and communication same to underwriters, brokers and insureds when applicable.
• Provide instruction to legal counsel to bring about appropriate resolution of claim.
• Ensure compliance by legal counsel of our litigation guidelines.
• Participate in mediation/ADR process to bring about resolution of claim.
• Negotiate settlements directly where possible.
• Issue payments within appropriate time frame.
• Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary.
• Inform management of all complaints, large losses, coverage issues, etc.

What You'll Need To Succeed

• Minimum 2 years of experience handling commercial casualty claims.
• College/University or equivalent industry experience.
• Ability to make decisions and give directions to adjusters and/or counsel.
• Must be a quick learner with strong communication and negotiating skills.
• Excellent interpersonal skills.
• Proficient computer skills to navigate paperless claim file system.

Ready to step up to new challenges? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area
CL - Claims