Community Experience Coordinator

Role Summary

The Community Experience & Tenant Engagement Coordinator is the on-the-ground presence across the Rohit Rental Living portfolio, responsible for building strong tenant relationships, fostering community within properties, and elevating the day-to-day tenant experience.

This role ensures tenants feel supported, connected, and engaged by actively being present on-site, gathering insights, organizing community activities, supporting property operations communication, and serving as the frontline link between tenants and the Rohit Rental Living team.

Key Responsibilities

Marketing Content

• Create basic digital content, including photography and videography for social media and website updates for organic content.
• Manage and execute email and text marketing campaigns and automations.
• Assist with basic graphic design needs for marketing layouts and promotion materials, with the ability to use Adobe Creative Suite.
• Handle day-to-day website updates and ensure real estate rental listings are current across all platforms.

Community & Tenant Experience Activation

• Plan and execute property-level community experiences such as lobby activations, pop-ups, wellness days, seasonal events, and small-scale appreciation initiatives.
• Build engagement calendars tailored to each property's tenant mix.
• Coordinate with local vendors, community organizations, and internal partners to deliver meaningful experiences.
• Track participation and feedback to shape future activations.

Tenant Relationship Management

• Serve as the first point of contact for tenants regarding day-to-day experience matters.
• Conduct regular site walk-throughs and tenant check-ins to understand needs, concerns, and opportunities for improvement.
• Maintain a pulse on tenant satisfaction and escalate issues to Property Management proactively.
• Support onboarding of new tenants with orientation to building amenities, processes, and contacts.

Operational Support to Enhance Experience

• Communicate building updates, service interruptions, or improvements in a clear, tenant-friendly manner.
• Support implementation of amenity enhancements, common-area improvements, or wayfinding upgrades based on tenant insights.
• Monitor property conditions from the tenant perspective and report issues requiring maintenance or cleanliness improvements.

Tenant Feedback & Insights

• Collect real-time feedback through surveys, in-person touchpoints, and informal conversations.
• Identify trends (e.g., amenities requested, pain points, operational gaps).
• Prepare monthly insight summaries for Rohit Rental Living leadership and Property Management.

Community Partnerships

• Build relationships with neighbourhood associations, small businesses, nonprofits, and event partners to bring community-driven programming into properties.
• Identify opportunities for tenants to engage with local initiatives and each other.

Support for Leasing Experience

• Gather tenant sentiment and use it to support retention planning.
• Provide insight on tenant mix compatibility to support community planning.
• Assist Leasing team with tenant introductions, tours, move-in readiness, and welcome packages.
• Assist with other divisional events and initiatives as required.

Key Skills & Attributes

• Warm, approachable, and highly people-focused.
• Strong communicator who can connect with tenants ranging from small businesses to corporate office users.
• Organized, responsive, and able to manage multiple buildings/tenants simultaneously.
• Creative with community-building instinct — knows how to create small engaging moments on a budget.
• Comfortable being highly mobile and visible on-site (boots on the ground).
• Ability to read a room, de-escalate tense situations, and build trust quickly.

Required

• Experience in real estate, retail operations, or tenant services is an asset.
• Proficient in Adobe Creative Suite.
• Proficient in Microsoft Office; comfortable learning property systems.
• Valid driver's license; ability to travel between sites including Calgary.