Manager, Community Management

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

This role is within our Social Media Centre of Excellence (SCOE) and will report to the Senior Director, Social Media COE. You'll collaborate with a fast-paced, cross-functional team to enhance customer engagement on social media channels across control brands, grocery, beauty and pharmacy. We are an agile team that moves quickly based on relevant cultural moments or social trends.

Why is this role important?
We are seeking a highly motivated and passionate Community Manager leader to join our team. As a Community Manager, you will play a pivotal role in fostering a strong and engaged community around our brand, products, or services. Your primary objective will be to build relationships, facilitate meaningful interactions, and create a sense of belonging among community members. Through your strategic initiatives, you will enhance brand loyalty, drive user engagement, and contribute to the overall success of our organization.

What You'll Do

• Community building, social listening, escalation, and issues management
• Compile and evangelize results, learnings, and best practices
• Act as the internal voice of the customer
• Show measurable results in community engagement and audience platform growth.
• Be the primary point of contact for our community and address their inquiries, concerns, and feedback
• Monitor social media channels and our community to identify and resolve issues, escalating them when necessary
• Monitor social media channels and our community to identify brand champions and user generated content
• Lead local social education and account support, where required

What You'll Need

• Proven community management experience
• Previous experience leading and manager direct reports
• Demonstrated social media expertise from strategy through execution
• Deep understanding of social media channels (Facebook, Twitter, Instagram, TikTok, etc.)
• Working knowledge of social media tools (Sprout Social, Meta Business Suite, etc.)
• Excellent writing and editing skills
• Post-secondary education, with social media, digital marketing, or PR certification
• A passion for food, home, and/or beauty
• Exercise sound judgment to issue resolution of day-to-day operational challenges
• Ability to work with autonomy, follow instructions and work as part of an integrated team
• Ability to execute with flawless detail while keeping visibility of the broader strategy
• Flexibility in availability during evenings and weekends

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note
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Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.