Account Manager

OPENING FROM ACCOUNT MANAGER - ALL (L2)

Dulcedo Management began as a high-profile modeling agency and has since evolved into the largest multidisciplinary talent management group in Canada and a leading force in North America. With a steadfast commitment to excellence, our reach extends across all spheres of entertainment, from our offices in Montreal and Toronto to as well as remotely around the world. Our talented team of Agents and Account Managers work tirelessly to represent and manage the national and international careers of over 500 models, hundreds of Olympic and professional athletes, top-tier digital influencers, content creators, and streamers.

Dulcedo is, above all, a community of incredible individuals who 'work hard but play harder.' Our team is united, welcoming, and inclusive, with a company culture that remains a top priority for us. Proudly certified as a Great Place to Work for two years in a row, our mission is to continue empowering our employees by providing an environment where work feels motivating, fun, and, most importantly, meaningful.

The Opportunity: 

We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you'll manage relationships with clients, talents, and Dulcedo team members, shaping distinctive brand identities and sophisticated digital strategies that empower our talents to excel in their careers and personal brand development. This position is a unique blend of client relationship management, project oversight, strategic development, and social media expertise. To succeed, you must possess exceptional client communication and organizational skills, along with a deep passion for the creator economy.

Expectations:

- Oversee and execute negotiated partnerships from start to finish, ensuring all contractual terms are met and project milestones are achieved as planned.

- Maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships.

- Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to inform future strategies.

- Collaborate with talents and Dulcedo employees throughout and beyond collaborations to ensure each talent maintains a consistent, and impactful social media presence.

- Develop content strategies and concept ideas, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness.

- Actively participate in talents' agency experience by engaging in their onboarding, quarterly planning, and other key activities.

- Assist in the day-to-day management of talents by providing planning support to help organize their activities and ensure their success.

- Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations.

- Contribute to outbound strategies, including talent sourcing, outreach, interview pitching, talent gifting, event responses, and new brand pitch calls.

- Attend on-site production days and talent events, providing on-site support to guarantee successful collaborations.

- Leverage the right tools and information channels to stay on top of industry trends in order to serve as a valuable resource to the team. 

- Upon request, participate in our buddy program, where you'll be requested to mentor new hires and share best practices. 

Profile: 

- 2+ years of experience working in influencer marketing or PR, either in-house or within an agency.

- Proven experience in communicating directly with both talents and corporate clients.

- Excellent interpersonal skills with a natural talent for building and maintaining strong relationships.

- Strong mediation abilities with experience in negotiating, resolving conflicts, and managing expectations.

- High organizational skills with a proven track record in task management, handling details, meeting multiple deadlines, following processes and multitasking effectively.

- Knowledge in managing influencer/talent partnerships  and assessing social media metrics and industry KPIs.

- Strong understanding of paid media, influencer marketing, and public relations.

- Solid knowledge of fashion, beauty, and entertainment online communities.

- Demonstrated team player energy, with a collaborative approach and the ability to give and receive constructive feedback.

- A bachelor's degree in a related field is an asset.

- Experience in the pitch process with business development teams and clients is a plus.

Perks 

- At Dulcedo, we break the mold by offering Unlimited Vacation. Yep, you read that right. Allowing you to focus on making every day count rather than counting the days.

- Enjoy a highly flexible work environment with minimal office attendance requirements, giving you the freedom to adapt your schedule to changing circumstances.

- Our Remote Work Policy is perfect for our globetrotters and expats, allowing you to pursue a career while exploring the world.

- Experience the joy of Freestyle Fridays, where we wrap up work at 2:00 PM every Friday.

- Benefit from Comprehensive Insurance that covers dental, vision, and medical needs for you and your loved ones after just one month.

- Join our tight-knit team, where we highly value respect and collaboration as part of our awesome corporate culture.

- Explore numerous internal advancement opportunities in our rapidly growing company, where the sky's the limit

- Embrace our startup spirit in a company with over 15 years of experience, offering the stability of a larger organization.