Intern: AI Prompt Engineer for Technical Documentation

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

As an AI Documentation Co-op Student, you will play a key role in leveraging artificial intelligence to generate high-quality documentation based on engineering files, including design reviews, specification tables, block diagrams, and other technical materials. You will gain hands-on experience in prompt engineering, explore internal AI tools, and learn best practices for optimizing AI-generated results. Additionally, you will use Confluence to organize and publish your work, ensuring seamless collaboration and accessibility for engineering and product teams. 

This is an exciting opportunity to work at the intersection of AI and technical documentation, gaining valuable skills in automation, content creation, and knowledge management. 

Responsibilities:

• Utilize AI tools to generate technical documentation from engineering files such as design reviews, specification tables, block diagrams, and other relevant materials. 
• Learn and apply prompt engineering techniques to optimize the quality and accuracy of AI-generated documentation. 
• Explore and experiment with internal AI tools to identify the most effective workflows and methodologies. 
• Collaborate with engineering teams to understand technical content and ensure documentation aligns with project requirements. 
• Use Confluence to organize, structure, and publish documentation for easy access and collaboration across teams. 
• Conduct quality assurance checks to ensure documentation is clear, accurate, and consistent. 
• Provide feedback on AI tools and workflows to contribute to their ongoing improvement. 
• Stay up-to-date with advancements in AI and documentation practices to bring innovative ideas to the team. 

What You Will Learn:

• Practical experience with AI tools and prompt engineering techniques. 
• How to create professional technical documentation using AI. 
• Best practices for organizing and publishing content in Confluence. 
• Collaboration with cross-functional teams in a fast-paced, innovative environment. 
• Insights into cutting-edge networking and software technologies. 

The Must Haves:

• Currently enrolled in a post-secondary program in Computer Science, Engineering, Information Technology, or a related field. 
• Interest in artificial intelligence, technical writing, and automation. 
• Strong analytical and problem-solving skills. 
• Excellent written and verbal communication skills. 
• Ability to quickly learn and adapt to new tools and technologies. 
• Familiarity with technical documentation formats and tools is an asset (e.g., Confluence, MS PowerPoint, MS Word). 
• Basic understanding of networking systems, optical/routing technologies, or engineering concepts is a plus. 

Pay Range: The hourly pay range for this position is $ $34.00

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.