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Dental Receptionist

2 hours ago

London ON NK X, Canada WonderlandErnest Dental Office Full time

Job Summary

We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and administrative support. This role requires excellent communication skills, proficiency with dental office systems, and a strong understanding of healthcare documentation and billing procedures. The Dental Receptionist will ensure a smooth patient experience while maintaining compliance with HIPAA regulations and office policies.

Duties

  • Greet patients warmly and professionally upon arrival, ensuring a positive first impression
  • Schedule, reschedule, and confirm patient appointments using Tracker software.
  • Verify insurance coverage and perform insurance verification procedures
  • Review medical documentation for accuracy and completeness
  • Handle multi-line phone systems with professional phone etiquette to answer inquiries and direct calls appropriately
  • Maintain patient confidentiality in compliance with HIPAA regulations

Requirements

  • Prior experience in a dental or medical office environment is highly preferred, including familiarity with dental terminology and clinic workflows
  • Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry capabilities
  • Exceptional customer service skills with the ability to handle patient inquiries professionally over the phone and in person
  • Bilingual abilities are desirable to serve diverse patient populations effectively
  • Strong organizational skills with attention to detail in documentation review and record keeping
  • Ability to multitask efficiently in a fast-paced environment while maintaining professionalism and accuracy
  • Experience managing multi-line phone systems, appointment scheduling, insurance, and verification

Job Types: Full-time, Part-time

Pay: $19.87-$29.79 per hour

Work Location: In person