Sessional Instructional Assistant, INF2224H

2 days ago

Toronto, Ontario, Canada University of Toronto Full time

University of Toronto
Faculty of Information

Sessional Instructional Assistant

Winter Term 2026 (January - April)

INF2224H - Service Design

Course Description: This course (INF2224H — Service Design) examines the methods and theories of Service Design. Students will apply service design methods such as touchpoint mapping, service blueprinting, storyboarding, ethnomethodological service enactments, and video prototyping. The course examines the underlying theories of service design and the enablers and drawbacks of applying service design within a variety of organizational contexts. 


The course will emphasize studio-based learning and discussions of strategies for understanding and responding to the needs of service-based organizations. Each student will examine and demonstrate the applications of service design within a chosen organization. Throughout the course, students will also work on a major group design project. An emphasis will be placed on applied learning projects, in which students will partner with service-based organizations to complete their course project. Additional mentors and speakers will round-out the educational experience so that students appreciate the breadth of applications and opportunities to apply this growing discipline. 


INF2224H - Service Design

Estimate of the course enrolment: 50

Size of appointment: 75 (dependent on course enrolment) 

Class Schedule: 


LEC0101 Wednesday 1PM-4PM (In-person) 



LEC5101 Tuesday 6PM-9PM (In-person)  


You are required to be located in geographical proximity to the applicable University premises in order to attend and perform your duties on University premises as of the Starting Date.

Sessional dates of appointment: January 5, April 30, 2026

Rate of Pay: 
Sessional Instructional Assistant - $55.25/hour excluding vacation pay.  

Please note that should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Qualifications: Preferably candidates will have a completed, or nearly completed, Master's degree in an area related to the course or a Bachelor's degree plus extensive professional experience in an area related to the course. The candidate should have background and industry experience in service design, such as service mapping, storyboarding, and service prototyping. Teaching experience is preferred. 

Brief description of duties: Assistance with course administration (labs, grading assignments, tests, exams), and other duties as assigned. Duties include class attendance and some assistance with marking assignments.  

Duties of this position shall be performed at the campus on which the position is located. 

Application Deadline: January 9, 2026

Application Process: Applicants must submit a CV and a completed CUPE 3902 Unit 3 application form in one pdf file to the attention of:  


Danielle Pineda, Administrative Assistant



Faculty of Information, 140 St. George Street  



University of Toronto 



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